Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: X Series Tablet and Helix Laptops
All Forum Topics
Options

3 Posts

04-06-2015

Tennessee

2 Signins

29 Page Views

  • Posts: 3
  • Registered: ‎04-06-2015
  • Location: Tennessee
  • Views: 29
  • Message 1 of 2

Missing keys with ultrabook pro keyboard helix 2

2015-04-06, 14:17 PM

I recieved my Helix 2 the other day, and the tablet portion works perfectly, but the upgraded keyboard that I ordered with it came with 2 missing keys. Is there a way I can return just the keyboard and get a new one free? Or do i have to send the whole unit in...?

Reply
Answer
Options

1585 Posts

01-24-2014

Bucharest Romania

1911 Signins

54541 Page Views

  • Posts: 1585
  • Registered: ‎01-24-2014
  • Location: Bucharest Romania
  • Views: 54541

Re: Missing keys with ultrabook pro keyboard helix 2

2015-04-06, 15:02 PM

Hi Tgiordano92

 

Welcome to the Lenovo Community.

 

I'm sorry to hear that you're having problems with your device.

 

Is there a way I can return just the keyboard and get a new one free? Or do i have to send the whole unit in...?

You should contact Lenovo dedicated support regarding that:

 

Contact Lenovo:

Product: THINK-branded products
Phone Number: 1-800-426-7378 (English )
Hours of operation: 24 hours a day 7 days/week 
 
Other ways to contact Lenovo in the US: http://shop.lenovo.com/us/en/landingpage/contact/
 
Hope this helps.
 
Regards.

 

 


Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as ''ACCEPT AS SOLUTION"
Unsolicited PM's will not be answered! ....Please post your question/s in the appropriate forum board.

 

English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество
Reply

Replies(1)
Answer
Options

1585 Posts

01-24-2014

Bucharest Romania

1911 Signins

54541 Page Views

  • Posts: 1585
  • Registered: ‎01-24-2014
  • Location: Bucharest Romania
  • Views: 54541
  • Message 2 of 2

Re: Missing keys with ultrabook pro keyboard helix 2

2015-04-06, 15:02 PM

Hi Tgiordano92

 

Welcome to the Lenovo Community.

 

I'm sorry to hear that you're having problems with your device.

 

Is there a way I can return just the keyboard and get a new one free? Or do i have to send the whole unit in...?

You should contact Lenovo dedicated support regarding that:

 

Contact Lenovo:

Product: THINK-branded products
Phone Number: 1-800-426-7378 (English )
Hours of operation: 24 hours a day 7 days/week 
 
Other ways to contact Lenovo in the US: http://shop.lenovo.com/us/en/landingpage/contact/
 
Hope this helps.
 
Regards.

 

 


Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as ''ACCEPT AS SOLUTION"
Unsolicited PM's will not be answered! ....Please post your question/s in the appropriate forum board.

 

English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество

0 person found this solution to be helpful.

This helped me too

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms