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tonystarkdfw
Paper Tape
Posts: 4
Registered: ‎02-23-2011
Location: Dallas
Views: 2,872
Message 1 of 7

My touchscreen on my X60 is not working (nor is the fingerprint scanner)

Hi guys,  picked up a Lenovo X60 tablet pc (used).  It has Windows 7.  I can not get the tablet function or the fingerprint scanner to work.  I have gotten all updates from Microsoft and Lenovo.  I have tried to use the touh screen multiple times and nothing is happening, nor are the touchscreen buttons.  I'm at a complete loss as to what to do.  Any suggestions?

Vince69
Bit Torrent
Posts: 1,213
Registered: ‎12-24-2010
Location: Perth, Australia
Views: 2,837
Message 2 of 7

Re: My touchscreen on my X60 is not working (nor is the fingerprint scanner)

Hello mate,

 

What's the model/type of your Thinkpad ? xxxx-xxx

__________________________________________________________________________________

Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.


ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

tonystarkdfw
Paper Tape
Posts: 4
Registered: ‎02-23-2011
Location: Dallas
Views: 2,828
Message 3 of 7

Re: My touchscreen on my X60 is not working (nor is the fingerprint scanner)

It's a 6366-L5U.  I've updated the drivers and insured all was up to date with Win 7 and Lenovo via the auto updates, and even tried installing the driver (for the touch screen) by itself.  I'm at a complete loss.  Any help would be greatly appreciated.

Community SeniorMod
Community SeniorMod
Posts: 9,877
Registered: ‎01-01-2010
Location: US
Views: 2,818
Message 4 of 7

Re: My touchscreen on my X60 is not working (nor is the fingerprint scanner)

I want to ask a basic question. I assume you are using a stylus, not your finger. You have a pen-enabled machine, noty a multitouch (finger) screen. If you boot into the BIOS and hit config/security, do you see the fingerprint reader?

Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
tonystarkdfw
Paper Tape
Posts: 4
Registered: ‎02-23-2011
Location: Dallas
Views: 2,814
Message 5 of 7

Re: My touchscreen on my X60 is not working (nor is the fingerprint scanner)

Yes, I have been using the stylus on the touchscreen.  The buttons near the base of the screen don't work either.  I booted from the bios and I did not see the fingerprint scanner. 

Community SeniorMod
Community SeniorMod
Posts: 9,877
Registered: ‎01-01-2010
Location: US
Views: 2,716
Message 6 of 7

Re: My touchscreen on my X60 is not working (nor is the fingerprint scanner)

Look in the device manager and see if you have any problem devices. If neither part (wacom digitizer and fingerprint) is visible, you might have a bad cable. I know that the fingerprint reader connects as a USB device. I am not sure about the digitizer, but that probably does also. It is possible that you have a USB hub problem on your motherboard but the cable seems a lot more likely. The tablet screen hinge is complicated and there are LOTS of wires stuffed into a small place. They are easy to damage. That would be my first guess, but it is impossible to be sure without seeing it. Do you have a way to return it to the seller?

Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
tonystarkdfw
Paper Tape
Posts: 4
Registered: ‎02-23-2011
Location: Dallas
Views: 2,710
Message 7 of 7

Re: My touchscreen on my X60 is not working (nor is the fingerprint scanner)

Thanks, I think you hit the nail right on the head; unfortunately, that's the conclusion I've come to as well.  DM doesn't even detect the fingerprint scanner,  but does detect the screen and drivers.  Before I updated the drivers and bios, it would detect it, but nothing happened when I tried to use the pen. Updated drivers and bios and now get a BSOD when I even touch the pen with the screen.  Also, didn't notice it, but none of the light right of the bluetooth indicator are on, nor turn on when a corresponding function is activated (i.e. Caps Lock).  So...iit looks like a possible hardware problem as you mentioned unless someone has another idea, I think I'm stuck with this. Seller has gone AWOL (duh, wonder why?) The good news is that it still functions as a normal laptop and I didn't quite break the bank on the purchase, it's just minus the fingerprint scanner and touchscreen Smiley Sad

 

 

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