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somersetlad
Blue Screen Again
Posts: 3
Registered: ‎08-24-2015
Location: UK
Views: 477
Message 1 of 1

No volume from Helix 2 tablet speakers after upgrade to Windows 10

Just upgraded my Helix 2 (20CH) to Windows 10 (from factory installed 8.1). All fine apart from the fact that the volume is incredibly quiet from teh tablet speakers, even if all mixer controls turned up to 100%. Almost inaudible in fact and most definitely not usable.

Seems like I'm not the only one, an internet search reveals that this may be a fault with the Windows 10 driver for the Realtek HD audio device. Apparently it is missing the Dolby software needed to make the speakers work properly.

As machine is in warranty I raised a Service Request and Lenovo insisted that the only way round the problem was to reinstall 8.1 !

Can anyone help here - is there a workaround ? I dont want to go back to 8.1 and have no idea if or when a new driver may be released.

Regards and thanks in advance

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