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erny1992
Paper Tape
Posts: 4
Registered: ‎03-14-2018
Location: IT
Views: 378
Message 1 of 6

PROBLEM WITH PEN THINKPAD DIGITIZER - IT IS NOT DETECTED BY THE SCREEN

Hi, I have a thinkpad helix type 3xxx, the pen thinkpad digitizer does not work ........ when i approach the pen to the screen nothing appears and is not detected but the touch works perfectly. What could be the problem ? thank you so much

Community SeniorMod
Community SeniorMod
Posts: 9,258
Registered: ‎01-01-2010
Location: US
Views: 332
Message 2 of 6

Re: PROBLEM WITH PEN THINKPAD DIGITIZER - IT IS NOT DETECTED BY THE SCREEN

Did the pen ever work?  Not all Helix models have pen support.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
erny1992
Paper Tape
Posts: 4
Registered: ‎03-14-2018
Location: IT
Views: 326
Message 3 of 6

Re: PROBLEM WITH PEN THINKPAD DIGITIZER - IT IS NOT DETECTED BY THE SCREEN

Hello, the pen is supported because it is the pen that is integrated at thinkpad helix. However, reading on the internet they say that maybe the problem is due to a windows 10 update. Do you know something ?

erny1992
Paper Tape
Posts: 4
Registered: ‎03-14-2018
Location: IT
Views: 299
Message 4 of 6

Re: PROBLEM WITH PEN THINKPAD DIGITIZER - IT IS NOT DETECTED BY THE SCREEN

This model has the pen included inside. thank you

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 263
Message 5 of 6

Re: PROBLEM WITH PEN THINKPAD DIGITIZER - IT IS NOT DETECTED BY THE SCREEN

Open up Device Manager and see if you have any devices that have been disabled, or have a warning sign.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
erny1992
Paper Tape
Posts: 4
Registered: ‎03-14-2018
Location: IT
Views: 256
Message 6 of 6

Re: PROBLEM WITH PEN THINKPAD DIGITIZER - IT IS NOT DETECTED BY THE SCREEN

There is a warning signal on integrated camera

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