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jgestill
Paper Tape
Posts: 3
Registered: ‎09-25-2012
Location: United States
Views: 462
Message 1 of 6

Pen will not work in tablet mode X201 Windows 7

Hi,

 

Although I have seen other users report problems with their pens for X201, I think my problem is unique. My pen will only work in landscape mode. I've updated all drivers, calibrated the pen, and even took the laptop to a repair shop.

 

My warranty has expired, but any help is greatly appreciated.

 

Gabe

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 440
Message 2 of 6

Re: Pen will not work in tablet mode X201 Windows 7

Hi, jgestill

 

Apologies, but I am somewhat confused by your query. Does your pen not work in tablet mode whatsoever, or does it not work in landscape view? Also, are you able to use your finger to use the touchscreen when in this mode?

 

Thanks in advance,

Adam

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jgestill
Paper Tape
Posts: 3
Registered: ‎09-25-2012
Location: United States
Views: 399
Message 3 of 6

Re: Pen will not work in tablet mode X201 Windows 7

Sorry for the confusion. My pen only works in landscape mode. The pen doesn't work at all in tablet mode. The touch function works in neither.

 

Gabe

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 376
Message 4 of 6

Re: Pen will not work in tablet mode X201 Windows 7

Hi, jgestill

 

This sounds like it is an issue with the mouse driver. The machine likely turns off the mouse when in tablet mode, but the pen uses the mouse driver to use the pen. I would try navigating to Device Manager and uninstalling the driver from the UltraNav device. Following the uninstall, install the Synaptics driver here. This should provide better compatibility with the tablet mode.

 

Hope it helps,

Adam

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.
jgestill
Paper Tape
Posts: 3
Registered: ‎09-25-2012
Location: United States
Views: 339
Message 5 of 6

Re: Pen will not work in tablet mode X201 Windows 7

Thanks for the suggestion, Adam. I've installed the Synaptics file. Unfortunately, this hasn't remedied the problem.

 

 

I've linked to a video that that illustrates the problem.

 

 

 

You'll see that the pen works fine in landscape mode but doesn't function in tablet mode. 

 

Unless I can find a solution soon, this may be something I have to live with as the warranty has expired. 

 

 

Thanks,

Gabe

drtigerlilly
Punch Card
Posts: 39
Registered: ‎02-29-2008
Location: Jamaica
Views: 206
Message 6 of 6

Re: Pen will not work in tablet mode X201 Windows 7

did you ever resolve the problem?

 

Kind of sounding like the display cable issue mentioned here

 

The tech who was here today told me that he suspects it is the cable that connects the LCD screen to the rest of the computer. That cable winds through the swivel hinge and his bet was that something is getting pulled apart when you turn the screen and close it. Now they're ordering a replacement cable and he said he'll probably be back tomorrow to try it.

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