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Nimvoker
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Posts: 14
Registered: ‎09-24-2012
Location: United States
Views: 22,512
Message 1 of 14

Product Recovery Failed...? (Windows 7)

I am trying to format my laptop back to how it came from the factory (I got a nasty virus), but the boot manager wont run the cbd_drive that I made some months ago to do system restore...  and when I try to do the Full Product Recovery, after selecting "I agree to these terms and conditions" and clicking "Next" I get a window that says "Recovery Failed"

 

What do I do?

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 22,314
Message 2 of 14

Re: Product Recovery Failed...? (Windows 7)

Hi, Nimvoker

 

Exactly which method are you using to attempt to recover your system? Also, I am unfamiliar with the term "cbd_drive." Could you possibly explain what you mean by this?

 

Thanks in advance,

Adam

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Nimvoker
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Posts: 14
Registered: ‎09-24-2012
Location: United States
Views: 22,306
Message 3 of 14

Re: Product Recovery Failed...? (Windows 7)

The laptop came to me from the factory with Windows 7 already installed, and the laptop neither has a CD drive, nor came with any CDs or Flash Drives. Instead I was told and followed the steps to create a boot drive in an external hard disk or flash drive using the Lenovo Tools that came pre-installed. I followed the instructions and specifically bought a 32GB Flash Drive just for this purpose... and I supposedly successfully installed the Lenovo Recovery System/Windows Installer in the flash drive, creating a boot drive.

 

In the Drive list, my flash drive used to appear as "cbd_drive"  or "cbd_recovery" with a Lenovo red icon of a CD being inserted into a PC. Yet when I run the BIOS and select the Flash Drive it does not read the flash drive as a boot drive as it should-

 

I have no idea what "cbd_drive" stands for... that's a Lenovo thing.-

All my IT and PC Savvy friends are as baffled as me with this Lenovo tools.

I was suggested to just go ahead and reformat my laptop old school, installed a standard blank Windows 7, downloading the drivers separately, and get rid of all the Lenovo tools that came from the factory since nobody (including Lenovo Tech Support) seems to know how to use them.

 

I called Lenovo Tech Support 3 times, and none of the 3 technicians were able to help me.   O.o

 

 

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 22,292
Message 4 of 14

Re: Product Recovery Failed...? (Windows 7)

Hi again, Nimvoker

 

When you power the computer on, you should be able to press the Enter key at POST to interrupt the normal startup. This should bring up a menu, and one of the options should be to Recover your system. Press the key associated with this step. This should begin loading the Lenovo recovery software. When it loads up fully, you should be able to perform a reset of your system from here to factory defaults.

 

Best of luck,

Adam

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Nimvoker
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Posts: 14
Registered: ‎09-24-2012
Location: United States
Views: 22,280
Message 5 of 14

Re: Product Recovery Failed...? (Windows 7)

Yes I tried that precisely and it didn't work because the only system image I had was not being read by the system for some reason.

 

The boot drive I made in a flash drive after following the instructions was supposed to serve as the system image to be used by lenovos system recovery tool, but it wouldn't boot from it.

Nimvoker
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Posts: 14
Registered: ‎09-24-2012
Location: United States
Views: 22,275
Message 6 of 14

Re: Product Recovery Failed...? (Windows 7)

I have been trying to reformat my laptop for the past few days and I still can't, I'm getting increasingly annoyed and disatisfied with Lenovo  Smiley Sad

 

The Lenovo Product Recovery tool doesn't seem to work.

So I tried doing a clean install following these guides:

http://pcsupport.about.com/od/windows7/a/install-windows-7-usb.htm

 

But the laptop will not read the install files even after reformatting the drive as FAT32 and copying the files into it.

 

Smiley Sad

 

 

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 22,246
Message 7 of 14

Re: Product Recovery Failed...? (Windows 7)

Hi again, Nimvoker

 

Are you receiving an error message when you try to recover the system at POST? Also, if you haven't already, you may wish to try a System Restore from inside Windows. This will reset your system back to the way it was at a given time. By default, Windows creates a restore point every time Windows updates are downloaded and installed. This may help you get further along in your recovery. To do a System Restore, simply enter System Restore in the search box of the Start menu and open it. This will guide you through the process.

 

One thing you can also try is to create a System Repair disc in Windows, as shown here. The instructions are mainly for a DVD, but I think it should be possible to create one on a USB flash drive.

 

Hope it helps,

Adam

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Nimvoker
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Posts: 14
Registered: ‎09-24-2012
Location: United States
Views: 22,184
Message 8 of 14

Re: Product Recovery Failed...? (Windows 7)

Hi Adam,

 

I was not being able to do a System Restore, nor create a System Image. We tried everything you've said and more and nothing worked, so I took my laptop to a PC Workshop, and the Engineers there discovered that the Hard Drive that Lenovo sold me had a bad sector, which explains why the system displayed "800GB used" in a 500GB new hard drive...

 

Now, I know big corporations like Lenovo are extremely bureaucratic and usually have a poor customer service when handling returns and refunds, so I decided to buy a new Hard Drive myself and have the Engineers replace the original one with the new. I don't expect to be able to get a refund from Lenovo, especially since I'd like to keep the original hard drive even though it has a bad sector.

 

Thanks a lot though.

 

Markg42
Paper Tape
Posts: 6
Registered: ‎06-12-2016
Location: US
Views: 16,360
Message 9 of 14

Re: Product Recovery Failed...? (Windows 7)

I thought I would let everyone else know that this is still an issue, 3 years later in 2016. I successfully created the "CBD_Drive" product recovery drive on a USB 3.0 thumb drive via the Lenovo Tools on a brand new T460s pre-loaded with Win7.  Now when I try to restore my system, I get "Recovery Failed" immediately upon clicking Next after accepting the Terms & Conditions. The folks who answer the US Support number have no idea why this happens. Their only alternative is to mail me a set of alleged T460s recovery DVDs, for which I will need to find an external DVD drive.

 

I cannot just burn the the contents of the CBD_Drive to a single DVD because there are 11GB of data and I don't know how to split it up. Other threads here have suggested I try transferring the contents to a USB 2 drive which I will do when I find one.

 

My T460s was CTO out of China with a new NVMe drive. The US phone rep could not tell me whether the disks she is mailing include NVMe support. I'll just have to wait and see. Frustating to put it mildly, but at least I'm learning some things.

pikapoka
What's DOS?
Posts: 2
Registered: ‎08-16-2016
Location: CA
Views: 15,627
Message 10 of 14

Re: Product Recovery Failed...? (Windows 7)

August 2016

Boot up using F11

Lenovo System Recovery

Next...Next... starts recovery " Product Recovery: Recovery Failed"

Pretty much 3 years later and same issues occurring. Can redo my system ... did anyone fix this?

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