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udippel
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Posts: 25
Registered: ‎02-20-2015
Location: DE
Views: 294
Message 1 of 3

Start on Power not working - where is the support?

I am running a  20CHS10P02 (Helix 2) on a ThinkPad Tablet Dock (FRU 03X7102, https://support.lenovo.com/de/en/accessories/ACC100200).

In the BIOS I have set it to boot at power, like I had done for my earlier T410s-es. However, contrary to my previous experiences with those T410s, the Helix doesn't boot at power. It doesn't seem to detect the event of me plugging in the power supply of the dock.

 

Out of warranty or not, I think that lenovo ought to correct this in their BIOS of which I run the most recent one (2.02).

Can anybody please point me to a resource, aside from the one that states 'this is billable'?

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Support Specialist
Posts: 1,895
Registered: ‎08-02-2018
Location: US
Views: 154
Message 2 of 3

Re: Start on Power not working - where is the support?

Hi udippel! Sorry for the delay. Just to make sure, you want the machine to boot or turn on once it is plugged in from the outlet? If yes, try updating the system as there are recent updates for your machine from our website: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-helix-series-laptops/think.... You can also just run the Vantage app and install all available updates. Check if the issue persists after restarting. Let us know.



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udippel
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Posts: 25
Registered: ‎02-20-2015
Location: DE
Views: 145
Message 3 of 3

Re: Start on Power not working - where is the support? SOLVED

Thanks, true.

By now it works flawlessly.

 

Thanks again,

 

Uwe

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