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Tablet Pen stopped working or responding

Question

tablet pen.jpg I have a X201 ThinkPad Tablet in which all the pen functions stopped working (that is: Eraser, side button, tap and hold for rightclick Etc) beside the very basic function of writing on the screen. Touch functions seems to work fine, though.

 

I tried installing various drivers from Lenovo and Wacom with no luck, so I thought it might be a hardware problem, maybe a pen battary (is there one?)

 

 

Answer

Recommend uninstalling ALL wacom/pen/touch drivers, then try installing the drivers from lenovo's End-of-life Products Archive for your computer. The pen does not use a battery, and it sounds like a software problem since writing on the screen works and tap/hold for right click does not.

 

Here are some citations for those who may be interested in learning more about the pen and sensing technology....

 

http://www.wacom.com.au/rsi/img/rsi_ap.pdf
"Using Wacom's patented battery-free technology, our pens are cordless and battery-free providing optimum weight and balance for minimal strain on muscles" 

http://en.wikipedia.org/wiki/Wacom#Technology
"Wacom tablets use a patented electromagnetic resonance technology.[14] Since the tablet provides power to the pen through resonant coupling, no battery or cord is required for the pointing device. As a result, there are no batteries inside the pen (or the accompanying puck), which makes them slimmer."

http://www.gottabemobile.com/2011/07/10/n-trig-vs-wacom-a-dual-digitizer-duel/
"Finally, all the current N-Trig tablets are using battery-powered pens. This adds a bit of weight to the pen, but not much, and I preferred the heft over the feather-light Wacom pens. The AAAA battery supposedly lasts for thousands of hours, and though uncommon, it is a standard size. I spotted it at Rite-Aid and CVS, so no need to special order one when it runs out. N-Trig does make a digitizer that can work with a battery-free pen, but vendors don’t seem to be going for that. Wacom pens are always battery-free and last for years."

Lenovo never used N-Trig in their tablet PCs, only wacom, which never used batteries in their pens. 

 

 Here's an announcement from the X41 tablet, Lenovo's first of this series:
http://forums.tabletpctalk.com/viewtopic.php?t=2094
"Wacom, the leading pen tablet manufacturer, announced today that its Penabled(R) cordless, battery-free pen technology has been selected for the Lenovo ThinkPad X41 Tablet - the first convertible Tablet PC from the ThinkPad portfolio. " 

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Comments

amjd_mn On 2014-05-03, 18:26 PM

my pen is not even recognised it's like it has never exsisted!

 

amjd_mn On 2014-05-03, 18:30 PM

and btw he said "besides the basic function is not working too" and your answer was "its not a hardware problem"?? well it is a hardware problem but you are ignoring it !!

i hope you announce that problem clearly soon!!!

bksteam On 2014-07-11, 2:00 AM

my pen stoped working the other day.  It shows the pointer but it will not click on anything or write in any app.  My helix is only two weeks old.  It woked out of the box, and then stopped.  Anybody know where to fix this at?

 

 

Thanks

Chad

tfosseli On 2016-06-10, 7:57 AM

This is a normal problem that pisses alot of users of wacom products in general.

 

Its windows 10 stopping the service after it wakes up from sleep forcing people to restart.

 

You can also go into services and find the service to restart it.

 

There is a solution that fixes this and that is forcing windows to attempt a restart of the service if it fails automatically.

 

Here is a video that explains how:

 

The service you looking for on a X1 Yoga is Wacom ISD service or/and the Wacom Professional Service if you have an additional wacom device like the Cintiq connected.

 

I set it to restart on second and third attempt and have never had an issue since.

 

tfosseli On 2016-08-23, 10:12 AM

Found the Wacom services still stopping on a regular basis... And a weird thing is that when I change orientation on the screen it stops working consistently.

 

Might be a problem with a conflict there and screen rotation?

 

BUT - i made an old fashioned batch file to restart the processes quickly... so here is a workaround to make your life easier.

 

Open start and type "services" to start Windows Services management. Sort the services by name and find the Wacom service. Right click on the service and open properties. The copy the name after "Service name:"

 

 

Made my life a lot easier

 

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