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mineTop
What's DOS?
Posts: 1
Registered: ‎06-13-2019
Location: DE
Views: 240
Message 1 of 2

Touch screen on (old) Lenovo Helix 1 working one out of fifteenth times (HW fault, seems)

sorry if this is a bit outdated, so far I haven't found neither a solution, neither a reason.

 

I take back to live an old Lenovo Helix (1st generation), reinstall W10, drivers and so on, just to discover touch is not responding (pencil works ok without a problem).

 

Last time I used was great, like a year and half ago, I thought to be a great piece of hardware for my children to start scratch and similar.

Go to Bios and neither was there touch working, so I start using it for some software testing (I am a programmer, no touch but afterall all SO freshly installed).

 

Then, couple of days later, after several hours, I notice touch was back, GREAT, restart and still working, SLEEP, wake up later, no touch any longer, OFF and ON several times, no luck... Next day, touch works again, until it stopped working. And like this has been no-pattern on the last couple of weeks.

 

no matter if I plug, or unplug, (power or keyboard) if I restart, if I move softly of hard, if I take OUT/IN the pencil... if it works, it works, if it do not work, do not work...  erratic, without pattern

 

as said, I not sure what I am looking for really, if a solution, or understand what can be the reason. I am sure it is a HW thing with the screen or wire, or soemthing, because, as it works, it also does in BIOS, and no drivers changes have take place between working and non working periods. I have swith screen with anothe one (same model), and allocate the problem to the "Glass part", nevertheless, in both similar behiviour working one of fifteenth tries.

 

sure, there is no plan to send to repair and old tablet like this. 

 

Just to know if somebody got to realize what was the problem.

Support Specialist
Posts: 747
Registered: ‎08-02-2018
Location: US
Views: 186
Message 2 of 2

Re: Touch screen on (old) Lenovo Helix 1 working one out of fifteenth times (HW fault, seems)

Hi mineTop,

 

Welcome to the community forums.

 

Try the guided troubleshooting steps for the touchscreen issue here: 

https://support.lenovo.com/us/en/troubleshoot/lpt000352

Let us know if this works.

 

Thanks!

 



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