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Beemer
Blue Screen Again
Posts: 53
Registered: ‎12-08-2013
Location: Scotland
Views: 1,954
Message 1 of 4

Trackpad and touchpad not working

Today my x201 has lost all trackpad and touch pad function.   Hard disk constantly running.   No restore points listed to help remove the problem.   Everything works okay in Safe Mode.   Rebooting several times has not helped.

 

Could this be related to the Microsoft Bad KB.......69 update? I have not installed any new software recently.

 

I can only use the pen to access menus.    How can I remove recent KB installations using just the pen?

 

Hope someone can help me soon

 

Update:   I have managed to remove the bad MS update but to improvement.   Next I added a new user (also set as administrator) and the trackpad and touch pad function is now working normally but only with the new user account.

 

Would someone tell me if I can remove my own Administrator Account and what effect this will have,  i.e. what data might I lose?   Can I save data and reinstall it to a new account?

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 1,926
Message 2 of 4

Re: Trackpad and touchpad not working

Hi Beemer,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that trackpad and touchpad is not working properly in your Lenovo ThinkPad X201.

 

Since the devices work fine in safe mode, probably a corrupted driver is causing the issue. Go to control panel -> Device manager, uninstall the drivers listed under Mice and other pointing devices. Restart the system and let Windows install the generic drivers for the device. Check if the trackpad and touchpad works fine now. Later, you may download the drivers from Lenovo Support page and install them. If you have any difficulties in finding the driver, please share the MTM number of your device.

 

Click here to understand how to transfer files and settings from one user account to another with administrator rights.

 

Hope this helps!

 

Best regards,

Mithun.



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Beemer
Blue Screen Again
Posts: 53
Registered: ‎12-08-2013
Location: Scotland
Views: 1,896
Message 3 of 4

Re: Trackpad and touchpad not working

Mithun,  worked fine, thanks

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 1,876
Message 4 of 4

Re: Trackpad and touchpad not working

Hi Beemer,

 

Nice to hear that your issue has been resolved. Feel free to post in Lenovo Community Forums if you have any further queries!

 

Cheers!Smiley Happy

Mithun.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

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