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gabrielshaste
Serial Port
Posts: 118
Registered: ‎08-23-2008
Location: Murphy, Texas
Views: 2,293
Message 1 of 5

Warranty void after upgrading RAM

I had a question, actually my friend had a question for me to ask.  He recently upgraded his memory on his x61t from 1gb to 2gb.  Soon after he needed to get warranty service for the same tablet, but when he sent it in, they informed him that since the configuration changed, the warranty was viod and he'd have to pay for all repairs.  Note, he has a valid warranty till Jan 2011.  Now, is this just a mistake or is this actual policy?  Does that mean that if you send in your tablet you need to replace the original memory modules?
Thinkpad T400 6474-R2U
Windows 7 Ultimate x64
Guru
Posts: 7,626
Registered: ‎11-23-2007
Location: USA
Views: 2,284
Message 2 of 5

Re: Warranty void after upgrading RAM

That had never been the policy. RAM is considered a CRU (Customer Replaceable Unit) and whether your friend had sent the machine in with 0MB or 4GB shouldn't make a difference whatsoever.

 

If that's all that's been done to the machine, your friend needs to send it back and escalate the issue with a supervisor...

 

Good luck.

Cheers,

George




In daily use: R60F, R500F, T61, T410

Collecting dust: T60

Enjoying retirement: A31p, T42p,

Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W




Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.
.
gabrielshaste
Serial Port
Posts: 118
Registered: ‎08-23-2008
Location: Murphy, Texas
Views: 2,277
Message 3 of 5

Re: Warranty void after upgrading RAM

Actually, it looks like he also upgraded his HDD.  But his OS is the same and legit.
Thinkpad T400 6474-R2U
Windows 7 Ultimate x64
Guru
Posts: 7,626
Registered: ‎11-23-2007
Location: USA
Views: 2,258
Message 4 of 5

Re: Warranty void after upgrading RAM

And the same goes for HDD, it's a CRU...

 

BTW, the old procedure suggested by IBM is to remove all parts that are not suspect to be the cause of the problem when sending the unit to depot...for instance, I've sent my T43p (and numerous machines prior to it) with no HDD, battery, media drive or AC adapter... 

Cheers,

George




In daily use: R60F, R500F, T61, T410

Collecting dust: T60

Enjoying retirement: A31p, T42p,

Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W




Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.
.
gabrielshaste
Serial Port
Posts: 118
Registered: ‎08-23-2008
Location: Murphy, Texas
Views: 2,226
Message 5 of 5

Re: Warranty void after upgrading RAM

Thank you very much for the knowledgeable response
Thinkpad T400 6474-R2U
Windows 7 Ultimate x64

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