09-19-2008 09:23 AM
Solved! Go to Solution.
09-19-2008 10:37 AM
That had never been the policy. RAM is considered a CRU (Customer Replaceable Unit) and whether your friend had sent the machine in with 0MB or 4GB shouldn't make a difference whatsoever.
If that's all that's been done to the machine, your friend needs to send it back and escalate the issue with a supervisor...
09-19-2008 05:56 PM
And the same goes for HDD, it's a CRU...
BTW, the old procedure suggested by IBM is to remove all parts that are not suspect to be the cause of the problem when sending the unit to depot...for instance, I've sent my T43p (and numerous machines prior to it) with no HDD, battery, media drive or AC adapter...