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01-06-2020

AU

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Windows booting issue - what exactly does the reset switch do on the X1 carbon?

2020-01-06, 23:01 PM

My X1 carbon gen6 consistently will not boot into Windows 10 after a shut down. A soft restart is OK, as is resume from sleep (but not always...) But 100% of the time if I do a power on it either goes into the Windows boot manager screen, or hangs at the Lenovo logo. The NVMe drive is invisible. If I use the reset button however, it boots OK every time.

 

So what I'd like to know is what exactly is the reset button doing? I'm looking to see if I can narrow down what the problem may be. I've done all the usual stuff - ensuring firmware and drivers are at the latest levels, including a fresh re-installation of Windows 10, but the problem persists. What is it about the reset button that fixes whatever is going on here?

 

Thanks!

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459 Posts

05-02-2019

US

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Re: Windows booting issue - what exactly does the reset switch do on the X1 carbon?

2020-01-07, 11:22 AM

Hi !

 

Welcome to Lenovo Community Forums.

 

When did the issue start? Did you notice any system updates prior to the issue?

 

Emergency-reset hole helps if the computer stops responding and you cannot turn it off by pressing the power button. You may try updating the BIOS version directly from our support website and observe if you'll see any changes.

 

Regards,



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6032 Posts

10-29-2009

NC

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Re: Windows booting issue - what exactly does the reset switch do on the X1 carbon?

2020-01-07, 13:24 PM

If you hold down Shift key while selecting Shutdown from start menu, does problem happen after that?

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