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onrcpa
Paper Tape
Posts: 4
Registered: ‎08-04-2018
Location: US
Views: 780
Message 31 of 46

Re: X1 Tablet Gen 2 - FWNV22 SSD firmware update BRICKED my system

Update X1 Tablet Gen 3 SSD failure: I've replaced the SSD and I've reinstalled windows. Tips: There are two small screws, one in the fan vent and one in the SD card slot. The SSD is under the shield opposite the fan. It's wrapped and is held by a sticker on the connection end. InkedX1 Tablet Gen 3 SSD replacement 080818_LIs.jpgx1 tablet gen 3. SSD on left side under shield.

NealD85
Fanfold Paper
Posts: 9
Registered: ‎08-06-2018
Location: US
Views: 777
Message 32 of 46

Re: X1 Tablet Gen 2 - FWNV22 SSD firmware update BRICKED my system

Thanks for the info, sorry to hear that happened to you.
drjochen
Punch Card
Posts: 62
Registered: ‎08-27-2016
Location: US
Views: 758
Message 33 of 46

Re: X1 Tablet Gen 2 - FWNV22 SSD firmware update BRICKED my system

The update downloaded, then proceeded and showed a message that it was successful. Then it asked me to restart the computer and then the whole thing never cam back to life......

drjochen
Punch Card
Posts: 62
Registered: ‎08-27-2016
Location: US
Views: 744
Message 34 of 46

Re: X1 Tablet Gen 2 - FWNV22 SSD firmware update BRICKED my system

Update II: The tech guy was back, replaced yet another motherboard, not we are back to the state before the service call. Surprise! They noew ordered a new SSD. Seriously.......you can't make this stuff up.

norjen
Paper Tape
Posts: 2
Registered: ‎08-04-2018
Location: DK
Views: 704
Message 35 of 46

Re: X1 Tablet Gen 2 - FWNV22 SSD firmware update BRICKED my system

Any update from Lenovo regarding this issue and possible recovery?

Highlighted
Lenovo Staff
Lenovo Staff
Posts: 5,404
Registered: ‎10-29-2009
Location: NC
Views: 700
Message 36 of 46

Re: X1 Tablet Gen 2 - FWNV22 SSD firmware update BRICKED my system

We are still working on data recovery plan.  My understanding is that it is technically possible to recover data, but it's not clear to me yet whether it is something you can do yourself, or if it has to be done in a Lenovo lab.  Can you please tell me what country you are in?  I don't have access to the registration data you provided when you registered on the forum.  

norjen
Paper Tape
Posts: 2
Registered: ‎08-04-2018
Location: DK
Views: 689
Message 37 of 46

Re: X1 Tablet Gen 2 - FWNV22 SSD firmware update BRICKED my system

I'm from Denmark, and just got a replacement drive yesterday. PC Type: 20JD

 

/Jens

Lenovo Staff
Lenovo Staff
Posts: 5,404
Registered: ‎10-29-2009
Location: NC
Views: 686
Message 38 of 46

Re: X1 Tablet Gen 2 - FWNV22 SSD firmware update BRICKED my system


@norjen wrote:

I'm from Denmark, and just got a replacement drive yesterday. PC Type: 20JD

 

/Jens


OK, let me ask how to handle your request for data recovery.

drjochen
Punch Card
Posts: 62
Registered: ‎08-27-2016
Location: US
Views: 673
Message 39 of 46

Re: X1 Tablet Gen 2 - FWNV22 SSD firmware update BRICKED my system

Update III: Surprise! The third visit was a success. Replacing the SSD brought the tablet back to life! However, the onsite tech guy will only do hardware. He left me with an empty SSD with no windows, nothing. He said its my responsibility to reinstall everything. Will Lenovo pay me for that time?

NealD85
Fanfold Paper
Posts: 9
Registered: ‎08-06-2018
Location: US
Views: 614
Message 40 of 46

Re: X1 Tablet Gen 2 - FWNV22 SSD firmware update BRICKED my system

Do we have confirmation from Lenovo that this bad firmware has been removed from System Update?

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