08-10-2018 12:48 PM - edited 09-19-2018 05:13 AM
EDIT - I believe we have recovered all of the drives that were bricked by the bad firmware update during August 1-4, 2018. If you started seeing a 2100 error after August 4, the problem is something different. Please use your warranty and contact Lenovo to request a drive replacement.
All, We are very sorry for this SSD firmware update problem. We confirmed that we are able to recover the drive and make it work again, but this process has to be done in our lab because special hardware is needed to do the recovery. All of the data on the drive is still there, it's just a firmware bug which makes the drive not boot up, so then the PC is not able to access the drive. If you still have the non-functional drive, and want to get the drive working again, please send me a private message with the following information: 1. Your full name (first and last) 2. Your e-mail address 3. Your location (e.g., city/state/country) 4. Your PC model number and serial number. This can be found on the barcode sticker on the bottom of your PC (sometimes, under the battery) or in BIOS setup. We are still working out the details of how this process will work, but I've been asked to collect this information from our customers who need to recover their drives. If you don't need to recover the drive, then you can just request warranty service and they should be able to replace the drive with a new one. Again, we are sorry for this trouble.
09-17-2018 06:08 PM
I'm having this EXACT same problem with an X1 Carbon 20FB machine and its 512GB SSD.
Just sent you a message someotherguy. Hopefully you can help me resolve this!
09-17-2018 06:24 PM
So it was one of my end users who installed the update (this is their work machine) and this was a week ago. Since then, the machine won't boot into Windows and the C: drive isn't detected. Running the lsblk command from a Live Linux USB showed the drive, as well as the partitions, but there doesn't seem to be any way to mount them.