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stenle
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Posts: 13
Registered: ‎08-11-2019
Location: JP
Views: 331
Message 1 of 7

X1 Tablet gen 3: No sign of charging

I just bought my X1 tablet gen 3 last week, excellent product from Lenovo.

But when I first charge it, I noticed that there is no sign of it is being charged, I mean no light on the power button, neither on the Thinkpad logo on the back, nothing changes even after being fully charged. But yes, it really charges my tablet (battery get full after around 2h-3h) 

The light on the power button and thinkpad logo will be on when I turn on my computer, and that's everything. 

I'm so confused now, i don't thing such basic functionality can be lacking in a great product like this. Or mine is malfuctional?

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Message 2 of 7

Re: X1 Tablet gen 3: No sign of charging

Hi Stenle

 

Greetings from Lenovo.

 

As you have mentioned about the charging issue, this looks like a hardware failure suggest you to visit our service center for the repair. Please refer the link for the list https://lnv.gy/2l7Wokj



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stenle
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Posts: 13
Registered: ‎08-11-2019
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Message 3 of 7

Re: X1 Tablet gen 3: No sign of charging

Oh so it's a hardware issue? 

What is the correct behavior when plugging in?

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Message 4 of 7

Re: X1 Tablet gen 3: No sign of charging

Hi Stenle

Before giving it to the service center, once the tablet is fully charged suggest you to press and hold the power button for 15-20 seconds and check if the tablet turns on.



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stenle
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Registered: ‎08-11-2019
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Message 5 of 7

Re: X1 Tablet gen 3: No sign of charging

Thanks for your reply, @Askwin_Lenovo.

 

Yes I tried pressing and holding the power button for around 25s, nothing happened until I released that button, it powered on.

But I don't understand what will that do with the question? Because the machine works fine, it just does not show any signs of being charged when I plug it in, unless I turn it on to see on the screen. 

 

Is that its normal behavior? 

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Message 6 of 7

Re: X1 Tablet gen 3: No sign of charging

Hi stenle,

Just to understand more, do you see any notification on the screen about the battery charging?



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stenle
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Posts: 13
Registered: ‎08-11-2019
Location: JP
Views: 151
Message 7 of 7

Re: X1 Tablet gen 3: No sign of charging

Not notification but I saw this icon.

charge.png

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