08-11-2019 11:05 PM
I just bought my X1 tablet gen 3 last week, excellent product from Lenovo.
But when I first charge it, I noticed that there is no sign of it is being charged, I mean no light on the power button, neither on the Thinkpad logo on the back, nothing changes even after being fully charged. But yes, it really charges my tablet (battery get full after around 2h-3h)
The light on the power button and thinkpad logo will be on when I turn on my computer, and that's everything.
I'm so confused now, i don't thing such basic functionality can be lacking in a great product like this. Or mine is malfuctional?
09-24-2019 02:45 AM
Greetings from Lenovo.
As you have mentioned about the charging issue, this looks like a hardware failure suggest you to visit our service center for the repair. Please refer the link for the list https://lnv.gy/2l7Wokj
09-24-2019 05:57 AM
Before giving it to the service center, once the tablet is fully charged suggest you to press and hold the power button for 15-20 seconds and check if the tablet turns on.
09-24-2019 07:55 PM - edited 09-24-2019 07:56 PM
Thanks for your reply, @Askwin_Lenovo.
Yes I tried pressing and holding the power button for around 25s, nothing happened until I released that button, it powered on.
But I don't understand what will that do with the question? Because the machine works fine, it just does not show any signs of being charged when I plug it in, unless I turn it on to see on the screen.
Is that its normal behavior?