08-03-2009 01:44 PM - last edited on 08-03-2009 01:58 PM by andyP
I bought the latest and greatest X200 tablet, with a Multi Touch screen and all the trimmings, I was excited to change from a long family of T thinkpads (owned T20, T30, T40,T42, T61) and change to the long-awaited tablet.
I prefer to write in bullets to cut to the chase:
-paid for the computer the last days of October2008
-computer delivered ONE MONTH LATER November 20th, already devaluated
-in May 09, a problem started: every time you turned on the computer, the cursor moved on it's own erratically all over the screen, clicking on everything here and there on its own for a few seconds until Windows would "stop the process"
-I had purchased On-Site service, but when I called, Lenovo argued vehemently that I had not purchased it and demanded I send the machine to fix on the box they sent.
-They sent the machine back a week later WITH THE SAME PROBLEM. The wire they claim to have changed did not fix it.
-I found my original invoice and noticed I HAD purchased On-Site service
-I called support; they apologized and said a service person would come "next week"
-That week passed and nobody came. I called again, disappointed.
-A guy called Jamie xxxxxx promised I would be up and running really soon. He apologized again. This time someone would definitely come “next week”
-Next week someone came, with 3 boxes. He took my computer apart, breaking the hinge in the process, and then noticed none of the 3 boxes had a correct part. Another apology, still have a broken computer.
- The tech left, promising he would come back, Jamie called to assure me “SOON”.
-Tried to use the embedded camera, now it doesn’t work either, tech guy must have broken it too.
-Really upset I called Jamie, he says there is nothing he can do. Part is ordered and out of stock.
-It’s August 3, 2009 today. Still the computer is broken. I paid for the computer 10 months ago but only have had an operational computer for 6 months. THIS IS A NIGHTMARE. 40% of the time I have not been able to use the computer I paid $2,800 for. How much is it worth today????
Hello... is anyone there????
Moderator Note; Full name of Lenovo employee edited in accordance with forum rules.
08-04-2009 11:11 AM
As of right now, please tell us exactly what does not work. I see that you have an extensive history with trying to get your computer serviced but I want to make sure that we can easily identify what is not working. Is it just the embedded camera or do you still have a broken hinge as well?
08-05-2009 08:21 AM