X201 Tablet will not lock, restart, shutdown, sleep, or display UAC/consent UI after plugging in USB-English Community

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jfarmer

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3 Posts

09-22-2010

Raleigh, NC

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jfarmer

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Location: Raleigh, NC
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X201 Tablet will not lock, restart, shutdown, sleep, or display UAC/consent UI after plugging in USB

2010-09-23, 13:45 PM

I have an X201 Tablet (3113-W4M) that came preloaded with Windows XP SP3. I blew away the XP image and reloaded with Windows 7 Enterprise and obtained all Windows 7 drivers from the Lenovo website.

The issue is that after the system resumes from Sleep or Hibernate *and* I plug in a USB mouse or USB mouse/keyboard combo, I am unable to lock, shutdown, restart, or hibernate the system. Additionally, anything that invokes UAC fails to display. If I look at Processes under Task Manager, I see where consent.exe is running (called when a UAC approval prompt should be displayed). Sometimes it is running multiple times corresponding to multiple events that should have displayed the prompt (e.g. running RegEdit). Turning off UAC is a workaround to this issue but does not address the root cause and does not address the lock/shutdown/etc. issue.

After extensive troubleshooting that included 2 full OS reloads, process monitoring, and deep log reviews, I have narrowed my issue to the following steps:

1) Boot tablet with no USB mouse and/or keyboard attached

2) Attach USB mouse and/or keyboard

>>>Attempt to lock workstation and launch Regedit both function as expected.

3) Hibernate tablet (USB mouse and/or keyboard attached)

4) Resume from hibernate (USB mouse and/or keyboard attached)

>>>Attempt to lock workstation and launch Regedit both fail

I discovered this as I move my system from work (Logitech S510 keyboard/mouse combo) to home (Logitech LX 310 mouse). I have all current Windows 7 updates and I have installed the latest Setpoint from Logitech. The issue occurred before and after the SetPoint software was installed.

Oddly, I can restart the system via command line using "shutdown -r" but it takes 4 to 5 minutes as opposed to less than a minute when this is is not occurring.

Thanks in advance to the community.

Joel

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sbreck

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4 Posts

04-23-2010

New York, NY

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sbreck

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Re: X201 Tablet will not lock, restart, shutdown, sleep, or display UAC/consent UI after plugging in

2010-12-07, 16:53 PM

Try the Microsoft hotfix suggested in this thread, so far it is working for me:

http://forum.lenovo.com/t5/X-Series-Tablet-ThinkPad-Laptops/X200-Tablet-Win7-Black-screen-freeze-on-sleep/m-p/217955/highlight/true#M8036

This helped me too

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alettou

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3 Posts

09-23-2010

Czech Republic

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alettou

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Message 2 of 6

Re: X201 Tablet will not lock, restart, shutdown, sleep, or display UAC/consent UI after plugging in

2010-09-23, 20:05 PM

you may want to look at the blackscreen issues we have been having with the x200 tablets. could be related.

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the_razor

What's DOS?

1 Posts

10-05-2010

toronto

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the_razor

What's DOS?

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Registered: ‎10-05-2010
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Message 3 of 6

Re: X201 Tablet will not lock, restart, shutdown, sleep, or display UAC/consent UI after plugging in

2010-10-05, 17:57 PM

I am expereincing the exact issue. And it doesn't matter what keyboard I use its the same issue regardless. Do you guys think it has to do with Video driver??

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sbreck

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4 Posts

04-23-2010

New York, NY

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sbreck

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Registered: ‎04-23-2010
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Message 4 of 6

Re: X201 Tablet will not lock, restart, shutdown, sleep, or display UAC/consent UI after plugging in

2010-12-07, 16:53 PM

Try the Microsoft hotfix suggested in this thread, so far it is working for me:

http://forum.lenovo.com/t5/X-Series-Tablet-ThinkPad-Laptops/X200-Tablet-Win7-Black-screen-freeze-on-sleep/m-p/217955/highlight/true#M8036

0 person found this solution to be helpful.

This helped me too

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RP68

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9 Posts

12-30-2009

75 Signins

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RP68

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Registered: ‎12-30-2009
Location: UK
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Message 5 of 6

Re: X201 Tablet will not lock, restart, shutdown, sleep, or display UAC/consent UI after plugging in

2010-12-12, 13:32 PM

Hi. See the thread here and see if this works for you.

http://forums.lenovo.com/t5/X-Series-Tablet-ThinkPad-Laptops/X201T-tablet-can-t-lock-the-computer-or-hit-ctrl-alt-delete-for/m-p/282724/highlight/false#M9364

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jfarmer

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3 Posts

09-22-2010

Raleigh, NC

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jfarmer

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Registered: ‎09-22-2010
Location: Raleigh, NC
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Message 6 of 6

Re: X201 Tablet will not lock, restart, shutdown, sleep, or display UAC/consent UI after plugging in

2010-12-13, 14:30 PM

sbreck - This worked perfectly for me.

Thanks!

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