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clm76
What's DOS?
Posts: 3
Registered: ‎03-22-2017
Location: IT
Views: 1,089
Message 1 of 3

X230 tablet - Fingerprint sensor and Wwin10 Hello problem

Hi all, I have this problem:

 

the fingerprint reader is regularly recognized by both the bios both win10 (TouchChip Fingerprint Coprocessor (WBF advanced mode), but Hello says my device is not suitable for Hello and does not see the option for access via fingerprint. I do not understand what can be; I reinstalled a clean win10 several times but nothing. I have uninstalled and reinstalled the driver of the fingerprint reader but nothing! what should I do? Thanks

clm76
What's DOS?
Posts: 3
Registered: ‎03-22-2017
Location: IT
Views: 1,034
Message 2 of 3

Re: X230 tablet - Fingerprint sensor and Wwin10 Hello problem

I try it also on Ubuntu that, like Windows, see the fingerprint but fingerprint doesn't works! How it's possible?

 

Help me please?

Lenovo Staff
Lenovo Staff
Posts: 5,756
Registered: ‎10-29-2009
Location: NC
Views: 1,005
Message 3 of 3

Re: X230 tablet - Fingerprint sensor and Wwin10 Hello problem

Try resetting fingerprint data in BIOS Setup -> Security -> Fingerprint.

 

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