03-30-2009 05:56 PM
Well, I've finally had it.
I've had my 6365 CTO X60 tablet pc for over a year now and last Monday I lost pen functionality in tablet pc mode in the afternoon after working fine in the morning. It works fine, even now after rotating the screen back to laptop mode. As soon as the screen is rotated back to tablet pc mode, no pen functionality but the mouse still works fine so I know it's functional in laptop mode but rotate back, all ok!
I did uninstall the Wacom drivers, restart, and then downloaded the tablet pc, windows xp version drivers from the wacom.com site as instructed in a previous post. Unfortunately, the digitizer pen is still disabled in tablet pc mode and works fine when rotated back to laptop mode.
I've called Lenovo tech support in Atlanta four times now and they've been totally useless. I wiped out my X60 tablet last Friday and used Rescue and Recovery to reinstall the operating system back to it's factory settings. I went back and unistalled and reinstalled the Wacom driver. Nothing. Since that didn't work either I've requested the box to ship this back to the Memphis Depot.
Hopefully, I'll just get a new replacement machine that works but I'm so angry and frustrated w/ Lenovo's support because it's obvious that the people on the phone are not tech specialists and they couldn't even point me in a direction to get this fixed. It's cost me over a week now worth of headache over a seemingly known driver issue that still hasn't been resolved. Has anyone else experienced this and if so, please help!
Solved! Go to Solution.
04-10-2009 05:46 PM
While the support folks weren't able to fix the problem over the phone, they did overnite me a prepaid return box which I sent back that day. Two days later they overnited my X60 tablet back fixed with a note saying 'LCD enabled'.
I'm impressed how quickly they got my tablet pc back up and running. I'm glad I got that 3-yr. support warranty because I usually opt out of those things. This totally paid for itself. I just wish I hadn't been so reluctant to send back my laptop because I do need it for work and I figured I wouldn't get it back for at least a week or longer.
I was so frustrated and pessimistic that I forgot sometimes these problems do get fixed in a very satisfactory manner. It's too bad the initial steps that led to sending it back were so painful. Bottom line: Lenovo fixed my pc quickly, no questions asked. Thanks!