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vader11111
Paper Tape
Posts: 1
Registered: ‎12-25-2012
Location: Bulgaria
Views: 660
Message 1 of 2

X60 - touchscreen and digitizer stopped working

Hello.

Here is my problem, I searched the net for a solution, haven't found.

I have a Lenovo X60, model 6366 - with both capative touchscreen and digitizer pen. I worked fine until recently when I have to apply extreme pressure to hear the sound for touching - both touchscreen and digitizer pen.

I had installed some of the recommended drivers from the Lenovo support center - for example, the multitouch driver (which didn't work). What is strange is that everything worked fine until recently; maybe it has something to do with the hinge problem - the hinge became very loose (I suspect someone dropped my computer), now I searching for a way to open and tighten it.

Details:
- I am running Windows 7 32-bit;

- the digitizer worked well - even holding the pen over the screen (hovering, not touching) moved the pointer;

- the touchscreen worked too - with a bit of pressure, but a reasonable amout of it, I could use my computer;

- after I ran TuneUp 2013 StartUp Manager it disabled "Tablet Shortcut Menu", "Tablet Button"
 and "TSMResident" and the buttons on the screen stopped working - for example, I cannot change the orientation of the screen; I reenabled the programs, tried running the exe-files, but the buttons do not work anymore;
- I have never succeeded to make multitouch work (the latest Wacom drivers - ISD_DualTouch_710-8 - made Windows say I have no touchscreen and no digitizer devices...); pressure sensitivity never worked too; a very nice diagnostics tool showed this (now it says it doesn't detect my hardware despite the web-plugin), I recommend it - http://www.wacomeng.com/web/index.html

Before reinstalling Windows 7, I want to check whether this is some weird software problem (but everything worked!) or it has something to do, weirdly again, with the hinge.

Thank you for the help, and I hope it sheds light on other problems with the Wacom digitizer / the touchscreen.

 

 

 

IBM. Full stop.
Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 601
Message 2 of 2

Re: X60 - touchscreen and digitizer stopped working

Hi, vader11111

 

Your suspicion of possible damage to your machine could be correct, but there are a few other updates/changes that you might be able to try to see if that solves/helps your issue.

 

You've updated the drivers, but have you updated the BIOS? The BIOS being up to date can sometimes help several issues. You can also check the drivers on the support site to make sure you have the latest drivers. I know you've updated them from Lenovo Support Center, but I always recommend people to check the support website just to make sure. You can find the drivers and BIOS updates for your machine here. You can filter the results by searching the types of drivers you are seeking in the first dropdown box and Windows 7 in the second box.

 

Hope it helps, and let me know how it goes,

Adam

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