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tacker
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Message 1 of 12

X60t: In-built keyboard and mouse not working - from dropped water

Hi all,

 

2 days ago I dropped water on my laptop keyboard (Lenovo X60 Tablet Thinkpad).  After emptying out some of the water by tipping it upside down, I tried switching it on (stupidly)...as I have now realised you shouldn't switch it on just in case it shorts the circuit. So I left it for a couple of days and still switches on, so I guess I'm lucky.

 

But when I switch it on, there are a series of loud error beeps - about 11 of them. They stop as soon as the Windows loading screen appears (the one with the black background and Windows logo). But the problem is that the keyboard does not work at all. The mouse seems to go in the opposite direction when moving up/down.  I have connected up an external mouse and keyboard and it seems to work fine - in fact I am using this laptop now to write this.

 

Other things to note - when using the external keyboard (to press F1 on startup), the error beeps continually sound, until I exit after which the beeps stop at the Windows loading screen.

I have removed all the keys from the keyboard and wiped them. I have also taken off the keyboard using the video tutorials on this website to see if there was any water underneath, but it is fine.

None of the keys work at all - including ThinkVantage blue button, volume buttons etc.

The fingerprint detection still works.

I can still use the pen as a mouse and write on the screen.

 

I hope someone can help me out to fix this.

 

Thanks


moderator note: type corrected in subject line.

lead_org Microsoft MVP Contributor
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Location: Australia, Melbourne
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Message 2 of 12

Re: In-built keyboard and mouse not working - from dropped water

unless you have a new inbuilt keyboard to try, you can't really be sure whether it is a motherboard problem or a keyboard problem. But the fact that you can get your laptop started is a good sign. 

 

Since you have spilled water on it, it is advisable that you dry it thoroughly by flipping the laptop over and use a hair dryer and blast the bottom and the top of the laptop (with the keyboard removed) to evaporate any remaining water residues.

 

 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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Message 3 of 12

Re: In-built keyboard and mouse not working - from dropped water

Hi, thanks for the quick reply. I was just wondering - I've seen in some places that you should never use hair dryer to get rid of spilt water as it can damage the motherboard (due to heat I guess)? I'm not sure, is that true?

 

Do you have any idea what the constant beeping might be a symptom of? The error beeps that I've found online give details of a few beeps and then the problem associated with it. But I can't seem to find anything to explain why my laptop has a series of constant beeps until the Windows loading screen starts.

 

Thanks

lead_org Microsoft MVP Contributor
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Message 4 of 12

Re: In-built keyboard and mouse not working - from dropped water

you don't need to put the hair dryer on hot... what you are trying to do to increase the airflow within the motherboard, so that the water will evaporate, so even cold is okay. 

 

Can you tell me the beeping sequence, i.e. how many long and short beep and in what sequences. 

 

Also which laptop X60 or X60t???

 

http://www-307.ibm.com/pc/support/site.wss/MIGR-62866.html   <--- X60 manual

 

http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-66709 <---- x60t manual

 

in the appropriate manual there is a table that lists what the beeping means and what hardware problem corresponds to them. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
tacker
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Message 5 of 12

Re: In-built keyboard and mouse not working - from dropped water

Hi, ok, I'll try the hairdryer.

 

It is a Lenovo X60 tablet.

 

It is a continuous series of short beeps that doesn't even stop when I press F1 and go into the BIOS Setup Utility screen. The beeps are continuous and constant and sound till the Windows loading screen appears - that gives it time for exactly 11 short beeps. The hardware manual does not seem to have this as a listed beep symptom on page 53. Do you have any idea what this could mean?

 

Another thing to note which might help you in diagnosing the problem. When I shut down the laptop, it just restarts instead of shutting it down...does this shed any light on the problem? So the only way of shutting it down would be to hold onto the power button.

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Message 6 of 12

Re: In-built keyboard and mouse not working - from dropped water

Another thing which might help - as I said, when I shut it down, it will restart instead....but this is with the battery power.  However, when I shut it down but this time connected to the AC adaptor, it will correctly shut down.

 

Is this related to the problem of the keyboard and mouse not working?

lead_org Microsoft MVP Contributor
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Message 7 of 12

Re: In-built keyboard and mouse not working - from dropped water

i think the keyboard should be sealed, which means that the water you poured would not really enter it, apart maybe into the trackpoint, but that would require a lot of water. I think problem is more to do with the motheroboard somewhere.

 

How much water did you get on the laptop, is it pure water or is it some sort of sport drink/coffee??? Also where did the water flow when you got it on the laptop??

 

 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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Message 8 of 12

Re: In-built keyboard and mouse not working - from dropped water

 

It was about half a small glass of tap water - it wasn't a huge amount to be honest.  The water fell on the left hand side of the keyboard almost directly above the fan and where the Tab, Caps Lock, Shift and Ctrl buttons are.

 

Any ideas?

 

Thanks lead org.

lead_org Microsoft MVP Contributor
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Message 9 of 12

Re: In-built keyboard and mouse not working - from dropped water

without specialist equipments it is hard to say which part is really broken, either the motherboard or keyboard. But i will rule out keyboard, as my gut feeling says that you actually fried some part of the power management system on the motherboard, which is located in the vicinity where you got the water onto. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
tacker
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Message 10 of 12

Re: In-built keyboard and mouse not working - from dropped water

Ok thanks. What do you suggest I do? Take my laptop to a computer specialist and get it checked out?

 

What do you think is up with the constant beeping - what error is that meant to tell us about? It doesn't show up in any of the hardware manuals.

 

Thanks

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