English Community

ThinkPad NotebooksThinkPad: X Series Tablet and Helix Laptops
All Forum Topics
Options

14 Posts

11-10-2018

US

14 Signins

157 Page Views

  • Posts: 14
  • Registered: ‎11-10-2018
  • Location: US
  • Views: 157
  • Message 1 of 4

Yoga X1 Gen 3 Fingerprint Sensor not working

2019-08-05, 23:17 PM

Randomly the sensor just stopped working and in the sign-in options, fingerprint isn't even an option. Windows hello says it is not available on this device. The biometrics was hidden in device manager and I uninstalled it. Downloaded the drivers from the lenovo support site and restarted, which did not work. Now the biometrics isn't even showing in the device manager. Any suggestions?

 

My experience with Lenovo has been a mixed-bag...by far the best thinkpad I've owned and it was working great until it randomly starts dropping wifi connections and now the fingerprint reader. I don't understand how things just stop working all of a sudden. I make sure to keep the system updated - are there bad updates out there?

Solved! See the solution
Reply
Options

6516 Posts

10-29-2009

NC

17652 Signins

162044 Page Views

  • Posts: 6516
  • Registered: ‎10-29-2009
  • Location: NC
  • Views: 162044
  • Message 2 of 4

Re: Yoga X1 Gen 3 Fingerprint Sensor not working

2019-08-06, 14:23 PM

Sorry for this trouble.  There was a bad WiFi driver that came from Windows Update.  This driver will fix it:  https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-YOGA-3RD-GEN-TYPE-20LD-20LE-20LF-20LG/downloads/DS502302

 

For the fingerprint problem, it's possible that the hardware died so we need to check that.  Please reboot and press F1 to enter BIOS setup.  Then go to Security -> Fingerprint menu and choose the option at the bottom about Reset Fingerprint Data.  What happens?

0 person found this solution to be helpful.

This helped me too

Reply
Options

14 Posts

11-10-2018

US

14 Signins

157 Page Views

  • Posts: 14
  • Registered: ‎11-10-2018
  • Location: US
  • Views: 157
  • Message 3 of 4

Re: Yoga X1 Gen 3 Fingerprint Sensor not working

2019-08-06, 15:12 PM

Thanks for the suggestions. WiFi is working just fine now. I know this is off-topic, but is there a reason why it keeps flagging my home WiFi as unsafe? I'm using Spectrum equipment if that helps. Not sure how to get around this.

As for the fingerprint problem, when I choose the reset option it says the fingerprint hardware isn't attached. I'm still under warranty, should I send my computer in?

Reply
Options

6516 Posts

10-29-2009

NC

17652 Signins

162044 Page Views

  • Posts: 6516
  • Registered: ‎10-29-2009
  • Location: NC
  • Views: 162044
  • Message 4 of 4

Re: Yoga X1 Gen 3 Fingerprint Sensor not working

2019-08-06, 17:00 PM

 wrote:

Thanks for the suggestions. WiFi is working just fine now. I know this is off-topic, but is there a reason why it keeps flagging my home WiFi as unsafe? I'm using Spectrum equipment if that helps. Not sure how to get around this.


I guess you are referring to WiFi Security in Lenovo Vantage.  I don't have a good answer for you except to say that this feature doesn't work very well.  I suggest that you disable it.

 


 wrote:


As for the fingerprint problem, when I choose the reset option it says the fingerprint hardware isn't attached. I'm still under warranty, should I send my computer in?


Yes, unfortunately there is no other way to solve this problem when BIOS reports that "fingerprint hardware isn't attached".  Sorry for this trouble.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete