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aedan
What's DOS?
Posts: 5
Registered: ‎12-30-2013
Location: Honolulu
Views: 3,859
Message 1 of 10

e7210005 error -- fingerprint sensor device is exclusively used by another application

OK... so my fingerprint sensor stopped working for the BIOS power on a while back, not a big deal... 

 

So I tried registering my fingers, and I received the dreaded e7210005 error, which tells me very little...

Following some advise on here, I uninstalled all the drivers and fingerprint app and reinstaled... only now I cannot register ANY fingerprints due to the error.

 

I tried creating a second admin acct follow other advice found on the MSFT forums, same error...

 

I am on Windows 7 64-bit, with Thinkvantage fingerprint software v5.9.9

 

HELP!!!  I love my fingerprint reader and want it to work again...

 

Lenovo Staff
Lenovo Staff
Posts: 4,887
Registered: ‎10-29-2009
Location: NC
Views: 3,824
Message 2 of 10

Re: e7210005 error -- fingerprint sensor device is exclusively used by another application

What system is this (e.g. X220, X230, etc)?

If you go into BIOS setup, in the security -> fingerprint menu, and try to reset the fingerprint reader, what happens?

aedan
What's DOS?
Posts: 5
Registered: ‎12-30-2013
Location: Honolulu
Views: 3,817
Message 3 of 10

Re: e7210005 error -- fingerprint sensor device is exclusively used by another application

My apologies, its an x230 tablet.

 

Went into BIOS, FIngerprint, Reset...  Same issue.

 

 

Lenovo Staff
Lenovo Staff
Posts: 4,887
Registered: ‎10-29-2009
Location: NC
Views: 3,815
Message 4 of 10

Re: e7210005 error -- fingerprint sensor device is exclusively used by another application

When you cleared fingerprint in BIOS, did it give you a success message?  Or was it an error message?

aedan
What's DOS?
Posts: 5
Registered: ‎12-30-2013
Location: Honolulu
Views: 3,804
Message 5 of 10

Re: e7210005 error -- fingerprint sensor device is exclusively used by another application

I received a success complete message when resetting the Biometrics in the BIOS.  

 

I am prompted to enroll my fingerrprints, as all the previous ones were lost (note: should have exported the existing fingerprint data first).  However, i am still getting the same E721005 error - sensor deviced used exclusively.

tzhang
Paper Tape
Posts: 5
Registered: ‎01-04-2014
Location: UK
Views: 3,775
Message 6 of 10

Re: e7210005 error -- fingerprint sensor device is exclusively used by another application

Hi,

 

I have the same issue on a W530 and Windows 8.1 x64 after powerloss (removed battery by accident).

 

Upon reboot, I was unable to log on using my fingerprint. I now also get the same error (E721005 - device exclusively used message) when I try to re-enroll fingerprints in ThinkVantage. Interestingly, when I try via Windows 8's fingerprint, the first finger scan always succeeds, and windows reports an "unkown error" on second scan.

 

I have tried clearing the data in BIOS and reinstalling the drivers with no effect.

 

 

The device works just fine in Xubuntu 13.10 / fingerprintgui though, so this seems to be a Lenovo / Windows conflict?

 

Tian

W540 20BGCTO1WW 4930MX K2100m 3K 32GB + M550 SATA
W530 2436CTO 3940XM K2000m FHD 32GB + M500 SATA & mSATA
X60 1709CTO T5600 XGA 4GB
aedan
What's DOS?
Posts: 5
Registered: ‎12-30-2013
Location: Honolulu
Views: 3,599
Message 7 of 10

Re: e7210005 error -- fingerprint sensor device is exclusively used by another application

Still need help... anyone, anyone, anyone...

tzhang
Paper Tape
Posts: 5
Registered: ‎01-04-2014
Location: UK
Views: 3,590
Message 8 of 10

Re: e7210005 error -- fingerprint sensor device is exclusively used by another application

not to be the bearer of bad news, but: http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/Fingerprint-reader-software-error/m-p/1441783

 

looks like a hardware replacement is currently the only option...

 

i've got two M500 SSDs on OPAL, and logging in is a bit of a mission.

W540 20BGCTO1WW 4930MX K2100m 3K 32GB + M550 SATA
W530 2436CTO 3940XM K2000m FHD 32GB + M500 SATA & mSATA
X60 1709CTO T5600 XGA 4GB
aedan
What's DOS?
Posts: 5
Registered: ‎12-30-2013
Location: Honolulu
Views: 3,578
Message 9 of 10

Re: e7210005 error -- fingerprint sensor device is exclusively used by another application

Its not hardware... its a permissions conflict in the software.

 

Hardware worked fine until an updated stopped it worked at BIOS powerup.  Followed ill advise here to delete the fingerprints and flush the BIOS and reinstall to make it work again.  BIG MISTAKE.  (Note to self: next time export the fingerprint profiles first).  

 

After the reinstall, THEN it stopped working.  

 

Guess a full reinstall is the next step -- **bleep** I hate having to do that...

 

 

thinkpad_X
Fanfold Paper
Posts: 5
Registered: ‎03-03-2015
Location: NC
Views: 2,148
Message 10 of 10

Re: e7210005 error -- fingerprint sensor device is exclusively used by another application

any solution yet? recently update the finger reader software and ran in same issue.

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