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Fanfold Paper
Posts: 7
Registered: ‎01-08-2012
Location: Australia
0 Kudos

hard disk failure (grinding noise)

Hi,

 

Notebook details:

X220 Tablet

Bought online over U.S ebay on 23/12/2011. I started using on 27/12/2011. It has 3-year depot warranty.

Product: 42962YU

 

I encountered a problem a couple of days ago. The hard disk made grinding noises after the notebook was turned off. It now happens every time i turn off the notebook.

 

I am a new Lenovo user/customer. Please provide guidance. 

Posts: 7,626
Kudos: 759
Solutions: 802
Registered: ‎11-23-2007
Location: USA
0 Kudos

Re: hard disk failure (grinding noise)

Welcome to the forum!

 

You'll have to call the local support number, and they'll ship a replacement hard drive. The defective one will have to be returned to them in most cases.

 

Good luck.

Cheers,

George




In daily use: R60F, R500F, T61, T410

Collecting dust: T60

Enjoying retirement: A31p, T42p,

Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W




Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.
.
Fanfold Paper
Posts: 7
Registered: ‎01-08-2012
Location: Australia
0 Kudos

Re: hard disk failure (grinding noise)

George, 

 

Thank you.

Fanfold Paper
Posts: 7
Registered: ‎01-08-2012
Location: Australia
0 Kudos

Re: hard disk failure (grinding noise)

Hi,

 

I gave the local support center a call, and talked to one of the consultants. 

 

I was asked to run a test using Pc-Doctor. The hard drive passed all the tests. 

But the noise still persists; it is still there. 

I will give them another call tomorrow. 

 

Regards,

Fanfold Paper
Posts: 7
Registered: ‎01-08-2012
Location: Australia
0 Kudos

Re: hard disk failure (grinding noise)

Hi,

 

A consultant from Lenovo just called saying that Lenovo will send a replacement by the end of the week.

 

Ratings: 

Customer service = 10/10

Warranty service = 10/10

 

Regards,