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04-08-2018

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new x1 carbon 6th unable to boot / iws policy

2018-04-08, 11:56 AM

It has been about 5 days, It worked fine.

But it is now unable to boot.

I have no idea what happened, it just doesn't work.

 

https://www.youtube.com/watch?v=ANepugwwBto

 

as you can see in the video when I turn it on, fan and keyboard backlight is on for about 1 second and It just reboots.

 

 

The real problem is, that I bought this from us official store.

But I live in Korea, And even though there is IWS, they say they won't repair this because I bought it from us "online" store.

seriously?

 

Can you help me with this? I want to know the exact policy ,

 

I can send it back to us for repair, but It takes so much time, money(I might have to pay the import tax three times!!)

 

 

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52 Posts

03-08-2018

US

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Re: new x1 carbon 6th unable to boot / iws policy

2018-04-08, 15:35 PM

Hi, try the following and let us know if it works

 

1. Disconnect power cable

2. Open back cover

3. Disconnect battery

4. Press and hold power button for 30 sec

5. Reconnect battery

6. Close back cover

 

 

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7704 Posts

01-13-2008

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Re: new x1 carbon 6th unable to boot / iws policy

2018-04-08, 16:31 PM

In addition to the above:

 

First try the reset hole on the bottom.  If you do pull the back cover, also disconnect the coin-cell battery along with the main battery.

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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2 Posts

04-08-2018

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Re: new x1 carbon 6th unable to boot / iws policy

2018-04-08, 16:50 PM

thanks, but I've tried all of that....

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7704 Posts

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Re: new x1 carbon 6th unable to boot / iws policy

2018-04-08, 18:05 PM

Sorry the suggestions didn't help :(

 

Since this seems more a warranty issue than hardware/software at this point, I've moved the thread to General.

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

Communities: English Deutsch Español Português Русскоязычное Česká Slovenská Українська Polski Türkçe Moto English

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