Hi!

I keep getting a blue screen of death every few hours when using the touchpad:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (syntp.sys)

The windows 8 pro that shipped with my Helix keeps crashing a few times a day.

Lenovo seems to be updating their driver every few weeks, but they are not fixing my problem!

Anyone else have the same problem?

I've enabled most of the fancy settings in the driver options, so who knows if mine is a bad combination...

What do I do to fix this?

Cheerio!

 - Simppa -

Hi Simppa,

Welcome to Lenovo Community Forums!

I’m sorry to hear that you are getting BSOD in your Lenovo helix while using the touchpad.

Syntp.sys points to Synaptics driver. The Blue screen is due to the synaptics driver that crashes. Try uninstalling the drivers from the device manager. Make sure to check “delete the driver software for this device” so that windows will install generic drivers for the device. Now see if BSOD persists.

Now try installing the generic Synaptics driver for your machine and see if helps to resolve your concern.

Hope this helps!

Best regards,

Mithun

Hi!

I have not tried the generic driver.

(One would expect that I would not be the only one on the net to have this problem, but I find no other reports of this problem.)

I called the support number.

They say "BSOD are usually due to software errors." I agree. But again, why isn't anyone else seeing the SW errors?

They suggest reinstalling windows!

They would be willing to take the laptop and study the problem. Yeah right, the problem appears inconsistently maybe once a day. Good luck support! I'm not sending the laptop there either!

Maybe I'll try the driver thing...

 - Simppa -

I am having the exact same issue

Is there a fix yet - My windows 8 want to error report everytime i shut the lid

Hi!

I haven't seen a bluescreen since updating the synaptic driver to 18.0.7.37. (From lenovo's download page.)

 - Simppa -