cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
xf
What's DOS?
Posts: 1
Registered: ‎03-20-2018
Location: US
Views: 169
Message 1 of 2

x1 tablet gen2 fingerprint sign-in isn't working:windows cannot run the drivers of this device

After I updated my laptop, the fingerprint sign-in cannot be used and I check the device manager and it says 'This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)', and same problem happens on other devices such as sensors and portable devices. However, I tried usb reboot my pc and I cannot enter in usb boot mode. Anyone has met this before or knows how to fix these problems?

Lenovo Staff
Lenovo Staff
Posts: 5,416
Registered: ‎10-29-2009
Location: NC
Views: 141
Message 2 of 2

Re: x1 tablet gen2 fingerprint sign-in isn't working:windows cannot run the drivers of this device

There was a recent Windows 10 update from Microsoft that broke USB.  Then, they fixed it in another update.  So please run Windows Update and make sure you are up to date.

Check out current deals!


Shop current deals

Top Kudoed Authors