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1 Posts

03-20-2018

US

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x1 tablet gen2 fingerprint sign-in isn't working:windows cannot run the drivers of this device

2018-03-20, 11:47 AM

After I updated my laptop, the fingerprint sign-in cannot be used and I check the device manager and it says 'This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)', and same problem happens on other devices such as sensors and portable devices. However, I tried usb reboot my pc and I cannot enter in usb boot mode. Anyone has met this before or knows how to fix these problems?

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6071 Posts

10-29-2009

NC

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  • Posts: 6071
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Re: x1 tablet gen2 fingerprint sign-in isn't working:windows cannot run the drivers of this device

2018-03-21, 19:56 PM

There was a recent Windows 10 update from Microsoft that broke USB.  Then, they fixed it in another update.  So please run Windows Update and make sure you are up to date.

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