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scrispyc
Paper Tape
Posts: 1
Location: Illinois
Views: 952
Message 1 of 2

x220 tablet fingerprint reader not detected in bios or Windows

I just received a new x220 tablet, and the fingerprint reader is not working. As far as I can tell, it has never worked. It does not show up in the bios, and it does not show up in the Windows device manager. It is as if the hardware is not there. Is this a hardware defect? Has anyone else experienced this type of issue?

Community SeniorMod
Community SeniorMod
Posts: 7,866
Location: US
Views: 947
Message 2 of 2

Re: x220 tablet fingerprint reader not detected in bios or Windows

It is hard to diagnose from across the country, but there are 3 parts involved - the fingerprint device itself, the cable and the USB hub circuitry on the motherboard. (fingerprint connects as a USB device) You might try to upgrade the BIOS to the latest.   If you have a warranty, use it. If you bought with no warranty, all you can do is check for an unplugged cable and start swapping parts, but don't open it up if there is a warranty. You could turn an expensive repair into being your problem.



I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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