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JCSH29
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Posts: 18
Registered: ‎08-27-2012
Location: Illinois
Views: 696
Message 1 of 40

x61 error code 0000

I get when I run the HDD diagnostic test I get a frozen screen with an error code message 0000. I have been reading other cases like this nd the most common answer I read iis that a new harddrive has to be bought or that a recovery disc is needed. What should I do. 

 

Thanks. 

Retired Support Specialist
Posts: 524
Registered: ‎07-19-2012
Location: Raleigh, NC
Views: 683
Message 2 of 40

Re: x61 error code 0000

Hi JCHS29,

 

It does sound like a HDD problem.  I would try reseating the HDD to make sure it hasn't vibrated loose or something.  Is the HDD showing up in BIOS?

 

This article provides tips on troubleshooting HDD problems:

 

http://support.lenovo.com/en_US/diagnose-and-fix/detail.page?LegacyDocID=MIGR-4YQLGR

 

 

Here's the Troubleshooting Guide for the X61 and it lists this code as something that will require service, so most likely a HDD replacement.

 

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/42x3499.pdf

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JCSH29
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Posts: 18
Registered: ‎08-27-2012
Location: Illinois
Views: 678
Message 3 of 40

Re: x61 error code 0000

Yes it shows up but when I try to start up my laptop normally I get a Windows Recovery Error and when I select start windows normally I get a white loading bar that says windows is loading files. Then I get a black screen with just the cursor and everything stops there. I bought a new hard drive but I can't restore it to original factory settings because I was not able to save all of my files to an external device. 

Retired Support Specialist
Posts: 524
Registered: ‎07-19-2012
Location: Raleigh, NC
Views: 666
Message 4 of 40

Re: x61 error code 0000

That's unfortunate, although, recovery media from Lenovo will only work on the original HDD.  It may be possible to get a re-formatted HDD from Lenovo that will load the Recovery media, otherwise, you will need to purchase a new OS.

 

Let us know if you have any questions or you can call the US Support Center at 1-800-426-7378.

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JCSH29
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Posts: 18
Registered: ‎08-27-2012
Location: Illinois
Views: 650
Message 5 of 40

Re: x61 error code 0000

Is there any way for me to get past that black screen and  restore the hard drive to its original settings? 

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Posts: 524
Registered: ‎07-19-2012
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Views: 629
Message 6 of 40

Re: x61 error code 0000

Can you get into BIOS at all?  Do you have Recovery discs?  If you do, you can set your BIOS to use the DVD drive as the primary boot device and try to boot from the Recovery discs.

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JCSH29
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Posts: 18
Registered: ‎08-27-2012
Location: Illinois
Views: 622
Message 7 of 40

Re: x61 error code 0000

Yes, I can get into the BIOS but I read on this website that this computer doesn't come with recovery discs. The user guide says that my x61 ThinkPad comes preinstalled in a hidden protected area of the hard disc. I am able to get into the BIOS Set Up Utility when I press f1. 

Retired Support Specialist
Posts: 524
Registered: ‎07-19-2012
Location: Raleigh, NC
Views: 617
Message 8 of 40

Re: x61 error code 0000

There is a recovery partition on your HDD, but if you can't get there it won't do you any good.  (You can order Recovery discs from Lenovo.)

You can try to recover by following the steps here:

 

http://www.ehow.com/how_7415912_recover-thinkpad-x61.html

 

 

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JCSH29
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Location: Illinois
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Message 9 of 40

Re: x61 error code 0000

Yes I tried to enter the rescue and recovery but I can't get past the black screen. If I order the recovery discs will that repair the ThinkPad? Where can I find them?

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Posts: 524
Registered: ‎07-19-2012
Location: Raleigh, NC
Views: 607
Message 10 of 40

Re: x61 error code 0000

It really sounds like a hardware problem.  Check to make sure everything is seated properly--the HDD and RAM.  You should also be able to reload system defaults in BIOS.  Try that and let me know if it works.

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