08-27-2012 06:10 AM
I get when I run the HDD diagnostic test I get a frozen screen with an error code message 0000. I have been reading other cases like this nd the most common answer I read iis that a new harddrive has to be bought or that a recovery disc is needed. What should I do.
08-27-2012 07:33 AM - edited 08-27-2012 07:36 AM
It does sound like a HDD problem. I would try reseating the HDD to make sure it hasn't vibrated loose or something. Is the HDD showing up in BIOS?
This article provides tips on troubleshooting HDD problems:
Here's the Troubleshooting Guide for the X61 and it lists this code as something that will require service, so most likely a HDD replacement.
08-27-2012 07:37 AM - edited 08-27-2012 07:41 AM
Yes it shows up but when I try to start up my laptop normally I get a Windows Recovery Error and when I select start windows normally I get a white loading bar that says windows is loading files. Then I get a black screen with just the cursor and everything stops there. I bought a new hard drive but I can't restore it to original factory settings because I was not able to save all of my files to an external device.
08-27-2012 08:53 AM - edited 08-27-2012 09:15 AM
That's unfortunate, although, recovery media from Lenovo will only work on the original HDD. It may be possible to get a re-formatted HDD from Lenovo that will load the Recovery media, otherwise, you will need to purchase a new OS.
Let us know if you have any questions or you can call the US Support Center at 1-800-426-7378.
08-27-2012 10:59 AM - edited 08-27-2012 11:02 AM
Can you get into BIOS at all? Do you have Recovery discs? If you do, you can set your BIOS to use the DVD drive as the primary boot device and try to boot from the Recovery discs.
08-27-2012 12:52 PM
Yes, I can get into the BIOS but I read on this website that this computer doesn't come with recovery discs. The user guide says that my x61 ThinkPad comes preinstalled in a hidden protected area of the hard disc. I am able to get into the BIOS Set Up Utility when I press f1.
08-27-2012 01:49 PM
There is a recovery partition on your HDD, but if you can't get there it won't do you any good. (You can order Recovery discs from Lenovo.)
You can try to recover by following the steps here:
08-27-2012 02:18 PM - edited 08-27-2012 02:22 PM
It really sounds like a hardware problem. Check to make sure everything is seated properly--the HDD and RAM. You should also be able to reload system defaults in BIOS. Try that and let me know if it works.