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11611 Posts

01-02-2010

US

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  • Posts: 11611
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  • Message 11 of 16

Re:Clean install, power management not working

2020-11-27, 16:21 PM

You might try this:


1.    Connect AC adapter
2.    Press a straightened paper clip into the reset hole (inside the folding stand) for more than 10sec
3.    Power on
4.    0271 date/time error will be shown -> Set date/time in BIOS set-up
5.    Boot Windows
6.    Check battery works or not.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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8 Posts

11-19-2020

US

7 Signins

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  • Posts: 8
  • Registered: ‎11-19-2020
  • Location: US
  • Views: 25
  • Message 12 of 16

Re:Clean install, power management not working

2020-11-27, 20:13 PM

Hi,

Didn't help. Thanks for trying to help me.

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11611 Posts

01-02-2010

US

39917 Signins

419459 Page Views

  • Posts: 11611
  • Registered: ‎01-02-2010
  • Location: US
  • Views: 419459
  • Message 13 of 16

Re:Clean install, power management not working

2020-11-27, 20:37 PM

Sorry.  It may just be hardware or a glitch in battery firmware.  The battery firmware is indistinguishable from hardware by me.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Reply
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8 Posts

07-28-2020

JP

22 Signins

95 Page Views

  • Posts: 8
  • Registered: ‎07-28-2020
  • Location: JP
  • Views: 95
  • Message 14 of 16

Re:Clean install, power management not working

2020-12-03, 10:53 AM

Dear customer,

could you try reset switch if it isn't tried yet ?

When it doesn't solve situation, hardware defect is most suspected.

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8 Posts

11-19-2020

US

7 Signins

25 Page Views

  • Posts: 8
  • Registered: ‎11-19-2020
  • Location: US
  • Views: 25
  • Message 15 of 16

Re:Clean install, power management not working

2020-12-03, 15:21 PM

I tried the reset switch it didn’t help.

I’m now battling with Lenovo support to get a replacement since Friday 20th of November. No luck so far, still without a working computer (because it doesn’t hold charge it keeps switching off). So far the customer support has been terrible, one of the worst :(.

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8 Posts

07-28-2020

JP

22 Signins

95 Page Views

  • Posts: 8
  • Registered: ‎07-28-2020
  • Location: JP
  • Views: 95
  • Message 16 of 16

Re:Clean install, power management not working

2020-12-04, 10:42 AM

Dear customer,

we are very sorry for getting trouble for product and also  for support.   

I'm afraid to tell this, but I'm not in service team, so I cannot help about support.

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