My former employee turned in his laptop. I need to do a factory reset, but the password I installed prior to issue doesn't work. There is no NOVO button on this ThinkPad X1.
Moderator edit: Added detail to Subject.
What kind of password? Windows? Power on? Supervisor? SSD?
I've done a system reset using the recovery key. That didn't give me the factory reset that I wanted. I want all users wiped and the laptop reset to factory settings like I just opened the box.
Can you please show a picture of the password screen you are getting?
That's a windows password. You posted in the X1Fold board and I can see from your picture, this isn't an X1 Fold. I need the model before I know what to suggest to reinstall. Do you want windows 10? 11?
What is the full 10 character model number, from a sticker on the bottom of the case?
The log in picture I sent is the screen that opens when the laptop is turned on. I need to bring it back to factory settings. This is Windows 10 - I believe it's called the enterprise version for the business to control the device. Somehow the Admin password was changed, which eliminated my control to do a reset. The device numbers you need are attached below. Thank you for your assistance.
X1 Yoga 5th Gen (Type 20UB, 20UC) Laptop (ThinkPad) - Type 20UB
Machine Type Model:20UB000RUS
Moderator edit by bananaman: Masked serial number to prevent mischief. If you need to share it, send it via PM.
If you are talking about the supervisor or BIOS password, there is no reset or master password. You must remember the password or replace the motherboard
OK, so skip the factory settings. The Windows login is not functional. I went through several resets with the reset key. As of now, there are no registered users on the laptop, thus no passwords. I cannot login at all. Can I bypass that?
I don't think we are talking about the same thing. You are talking about some reset key. Can you show me what you are talking about? I am talking about a hardware password and I think you are talking about something in Windows
