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06-30-2019

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IBM STORWIZE V3700 2072 | DUMP

2019-06-30, 15:44 PM

Hello, my friends!

 

I have an authorized CAS service center from Lenovo or ASP, Lenovo and IBM service provider.

 

I recently had problems with a Storage V3700 2072, I collected the DUMP files, I wonder if there is any Lenovo or IBM tool that can read this DUMP.

 

I know that for "System x" and "ThinkSystem" servers I can log the analysis through "Lenovo System Care" with my login and ASP password.

 

I imagine Storwize has something similar for readings of "DUMPS"

 

Attached here is the file type I need to read

Site:
https://aspservicetools.lenovo.com/

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5 Posts

06-30-2019

Brazil

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Re: IBM STORWIZE V3700 2072 | DUMP

2019-07-03, 14:46 PM

Hi, thanks for your support. I was able to read the DUMP and resovler my problem.

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423 Posts

03-07-2017

United States of America

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Re: IBM STORWIZE V3700 2072 | DUMP

2019-07-03, 3:40 AM

Hi Rekojoker1

 

As I know, you need to contact Lenovo support to upload the log file for problem diagnosis.

 

Please refer to the following link. 

 

How to open a support ticket for Lenovo Data Center products.

 

How to upload a file to Lenovo Data Center support

Please feel free to leave your comment, thank you for support Lenovo
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242 Posts

04-20-2015

Canada

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Re: IBM STORWIZE V3700 2072 | DUMP

2019-07-03, 11:08 AM

There are 2 versions of the V3700:

 

6099 - Lenovo sold and supported

2072 - IBM sold and supported

 

You need to get support from the right org based on the machine type, you can't cross over one to the other (any more than putting firmware from one on the other); it's a service issue at the end of the day (as you are probably aware) and you need to reach out to the right vendor from which the machine was sold.

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5 Posts

06-30-2019

Brazil

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  • Posts: 5
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  • Message 4 of 4

Re: IBM STORWIZE V3700 2072 | DUMP

2019-07-03, 14:46 PM

Hi, thanks for your support. I was able to read the DUMP and resovler my problem.

0 person found this solution to be helpful.

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