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  • Posts: 6
  • Registered: ‎03-10-2017
  • Location: Norway
  • Views: 107
  • Message 1 of 2

MTSA service not working

2017-03-10, 19:54 PM

Im writing this to let you know your MTSA service is yet not working for me. I tried to submit a simple product complaint for weeks now, providing Lenovo with detailed info on what seems to be broken with the MTSA service. But it seems like noone cares. 

This is what I get when I log into the MTSA web solution:

Here I can amazingly choose country from a drop-down menu that says "e-mail". And thats it really. WOW.


I cannot file a service ticked. I cannot find a contact e-mail for Lenovo/thinkpad support. And this is after I:

- Created a Lenovo ID
- Installed Lenovo Service bridge
- Had to create a separate MTSA account (!)

- Provided detailed feedback via the website weeks ago about what was not working.

- Had to create a separate forum account (!!) in order to write this.


So in conclusion Lenovo. Screw you guys. If noone from your end contact me very soon I will personally mail my Thinkpad 13 laptop back to where it came from, together with a huge bill for wasted work time. 

Svein Husjord


1 Posts



2 Signins

8 Page Views

  • Posts: 1
  • Registered: ‎02-04-2019
  • Location: Sweden
  • Views: 8
  • Message 2 of 2

Re: MTSA service not working

2019-02-04, 12:14 PM
Soo.. Feb 2019 and I tried the same thing, with a similar result... I had to PHONE in to register service... And this is the level of service for copanies, also. It is a "all time low" for me, and I´ve been at this for some 20 odd years. Relly, Lenovo, shame on you!
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