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6 Posts

11-03-2019

Canada

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ST50 use monitor with displayport to hdmi not working

2019-12-13, 7:13 AM

I have a ThinkServer ST50 that is about 1 month old. This server has 2 display ports.

When I first setup the server and installed Windows Server 2016, I used a displayport to hdmi cable for the monitor and it worked properly. After the server was setup with Windows, the server was put on a shelf and the monitor was removed.

I plugged in a monitor to do some maintenance on the server and I can't get the display to work. I am using a tested displayport to hdmi cable and monitor, but when plugged into the server, there is no display. The monitor says there is no input.

There is no display output during server boot with displayport to hdmi cable.

There is no display output with windows server running with displayport to hdmi cable.

If I use a dell displayport to dvi adapter with a monitor that has a dvi port, the display works.
(My permanent monitor is hdmi only so this isn't a solution)

If I take the displayport to hdmi cable and monitor that does not work with the ST50 server and plug those into a ThinkCentre m630e, the display works properly.

I need to get a monitor with hdmi working with this server.
How do I make that work?

 

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769 Posts

08-06-2018

United States of America

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Re: ST50 use monitor with displayport to hdmi not working

2019-12-16, 2:37 AM

Hi korazy

 

Which model of displayport to hdmi cable did you install? We recommand to install the Lenovo ThinkSystem ST50 DP to HDMI Dongle Kit for better compatibility.

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6 Posts

11-03-2019

Canada

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Re: ST50 use monitor with displayport to hdmi not working

2019-12-16, 16:44 PM

Thanks for the response.

 

I have tried two different display port to hdmi cables. One from C2GO and one from startech. Both do not work.

 

Prior to posting my question, I looked for that lenovo parts for the displayport to hdmi and displayport to vga online. I am in Canada and those parts are not available to purchase anywhere, so unfortunatly this is not a solution.

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746 Posts

09-04-2018

United States of America

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Re: ST50 use monitor with displayport to hdmi not working

2019-12-17, 2:59 AM

 

Hi korazy,

 

The parts are available at the following links:

https://shop.techdata.ca/searchall?b=1&kw=4X97A12099

https://shop.techdata.ca/searchall?b=1&kw=4X97A12100

 

Could you please contact TechData for parts order?

 

 
 
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769 Posts

08-06-2018

United States of America

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Re: ST50 use monitor with displayport to hdmi not working

2019-12-17, 6:15 AM

Hi korazy

 

Would you please refer the DisplayPort no signal – How to fix this issue in Windows 10 link to troubleshoot the issue. You can try to follow bwloe steps to see if the issue can be solved or not:

  1. Turn off the PC.
  2. Disconnect the PC from its power source.
  3. Disconnect all monitors
  4. Unplug the monitor you’re having issues with from its power source.
  5. Wait approximately 1 minute.
  6. Reconnect ONLY the monitor you were having issues with to the power, and to the PC.
  7. Reconnect the PC to the power source.
  8. Turn on the PC.
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769 Posts

08-06-2018

United States of America

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  • Message 6 of 9

Re: ST50 use monitor with displayport to hdmi not working

2019-12-23, 1:32 AM

Hi korazy

 

May I ask what is the current status of the issue? If your peoblem have been resolved or not?

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6 Posts

11-03-2019

Canada

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Re: ST50 use monitor with displayport to hdmi not working

2019-12-23, 19:18 PM

I have not been onsite to test these yet and I still need to submit an application to create an account with tech-data to purchase the adapter.

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6 Posts

11-03-2019

Canada

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  • Message 8 of 9

Re: ST50 use monitor with displayport to hdmi not working

2020-01-31, 15:53 PM

Using the Lenovo DP to HDMI adapter worked. Thanks.

 

When I first received the server, I used a thirdparty DP to HDMI cable and it worked. The server was setup on my workbench for a week running with with a monitor attached using the thirdparty cable.

 

I don't understand why it would stop working after a month?

 

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769 Posts

08-06-2018

United States of America

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  • Message 9 of 9

Re: ST50 use monitor with displayport to hdmi not working

2020-02-02, 13:55 PM

Hi Korazy

 

Thanks for update.

It's hard to expain why it worked before, because we didn't test other 3rd party adapter with our server. If the server ran firmware or windows update during the period of time, it may cause the issue.  

 

If the problem have been resolved, please help to mark the answer as "accepted", which inform others that your issue is solved, at the same time, others can take this as reference.

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