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daaaave
Fanfold Paper
Posts: 4
Registered: ‎06-20-2019
Location: CA
Views: 542
Message 1 of 10

TD340 Lost Security Keys

Lost the keys to a ThinkServer TD340.  Does anyone know how to replace the keys or get access to the case and/or drives?  Thanks!

Lenovo Employee Dannyhsueh
Lenovo Employee
Posts: 227
Registered: ‎08-05-2018
Location: US
Views: 495
Message 2 of 10

Re: TD340 Lost Security Keys

Hi daaaave

 

Unfortunately, you cannot replace the key only. But you can refer TD340 UG section - Removing and reinstalling the front bezel to remove the front bezel. 

Lenovo Employee Dannyhsueh
Lenovo Employee
Posts: 227
Registered: ‎08-05-2018
Location: US
Views: 451
Message 3 of 10

Re: TD340 Lost Security Keys

Hi daaaave

 

Did you refer the TD340 user guide to access to the case and/or drives successfully? 

daaaave
Fanfold Paper
Posts: 4
Registered: ‎06-20-2019
Location: CA
Views: 433
Message 4 of 10

Re: TD340 Lost Security Keys

I did refer to the manual.  I am not able to remove the side panel.  It's funny, because the manual makes no mention of the side panel being locked with the key as well.  So I started to remove the side panel, and it was quite difficult.  Having looked at the manual, I just assumed it was quite sticky, so kept prying at it.  Evenually, I got it open just enough to see that it appears to be integrated with the key lock as well.  So I stopped there and started this thread.

Lenovo Staff
Lenovo Staff
Posts: 291
Registered: ‎08-14-2018
Location: US
Views: 423
Message 5 of 10

Re: TD340 Lost Security Keys

Hey Dave, I am looking to see if there is a website or something I could refer you to, so you can order that lost key.  I will reach out to the engineering team and let you know what I find. 

 

I know that we used to have a site where you could put in the number on the lock and then order a replacement key, but I have seem to list the link or it doesn't exist anymore. 

 

Thanks for your patience. 

daaaave
Fanfold Paper
Posts: 4
Registered: ‎06-20-2019
Location: CA
Views: 416
Message 6 of 10

Re: TD340 Lost Security Keys

Thanks, that's very helpful!

Lenovo Staff
Lenovo Staff
Posts: 291
Registered: ‎08-14-2018
Location: US
Views: 410
Message 7 of 10

Re: TD340 Lost Security Keys

Dave, I have found that the ThinkServers use standard keys so there is no special website, or process needed to order a replacement key. If you happen to have another ThinkServer, the same key should work.

 

If you do not have another server with a key you can private message me with your full shipping information and we can ship  a replacement key to you.  h

budha
Paper Tape
Posts: 1
Registered: ‎08-03-2019
Location: BE
Views: 223
Message 8 of 10

Re: TD340 Lost Security Keys

so do you think its the same key they used on the Y700-34ISH desktop? cus i need to cleen mine and i cant remember that i got the key

daaaave
Fanfold Paper
Posts: 4
Registered: ‎06-20-2019
Location: CA
Views: 153
Message 9 of 10

Re: TD340 Lost Security Keys

Do you see anything about Y700-34ISH in the title of this thread?
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jconant
Paper Tape
Posts: 3
Registered: ‎09-12-2019
Location: US
Views: 48
Message 10 of 10

Re: TD340 Lost Security Keys

AM looking for assistance on this same issue.  There is only 1 Server and we need a key.  Any assist would be appreciated.

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