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09-30-2020

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TD350 - Loud System Fans (After O/S Loads)

2020-09-30, 23:09 PM

I have a server that we were doing updates/maintenance on as per request of the end user, some of those updates being firmware updates.

 

Now as soon as the OS loads (Windows Server 2012 R2), the system fans are running absurdly loud, in turn I have spent many numerous hours trying to rectify the issue to no avail.

Not thinking there was going to be an issue like this I did not track all firmware revisions the various hardware was running before said updates were done, however I did monitor some and will note them below.

 

Everything was perfectly fine before I started doing firmware updates, and now looking back I should have left well enough alone, but alas here we are.

 

Server specs are as follows (this acts as a basic file server only):

TD350

AnyRAID 720ix (5 x 1TB Seagate Constellation ES.3 - 1 x RAID1 OS (2 disks) - 1 x RAID5 DATA (3 disks)

Dual 750w LiteOn PSU

8GB DDR4-2133

Intel Xenon E5-2620 v3

 

Firmware Versions:

System BIOS: 4.96.0 (was 3.81.0)

720ix BIOS: 4.680.00-8519 (was 4.620.00-178)

TSM BIOS: 5.11.412 (was 3.76.308 I think)

TDM BIOS: 5.11.412

 

Currently logged into the TSM web portal and going to system monitoring the fans are allegedly running at 5,100 - 5,530 RPM.

 

I have tried performing a BIOS reset to defaults, resetting the TSM, and attempting at rolling back some firmware bundles, however I assume you can only go back so far and it is generating an error when attempting some packages, so I stopped.

 

Is there any fix for this at all to return the fans back to "normal" speeds?

Server is pretty much non-usable in a business environment at this point due to the fan noise.

 

Any help is appreciated as I have exhausted everything I can think of to rectify this, let me know if any other information is required.

 

Thanks.

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3 Posts

09-30-2020

US

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Re:TD350 - Loud System Fans (After O/S Loads)

2020-10-01, 19:49 PM

Went ahead and procured 5PS0Q65669 - Premier with Essential - 1Yr 24x7 4Hr Response + YourDrive YourData from my distributor - will report back with what the actual fix was, likely going to be a hardware replacement I would assume, but poured too many hours into this when firing up a new warranty will do wonders.

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3 Posts

09-30-2020

US

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  • Posts: 3
  • Registered: ‎09-30-2020
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  • Message 3 of 4

Re:TD350 - Loud System Fans (After O/S Loads)

2020-10-13, 19:22 PM

Motherboard ended up requiring replacement, so if anyone else inevitably has this problem down the line, attempt to get a Post Warranty service plan if possible and get it replaced that way.

Oh and the original warranty that was quoted to me, was not a post warranty plan, so had to get a different SKU (5WS0L38650) for post warranty help.

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07-17-2018

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Re:TD350 - Loud System Fans (After O/S Loads)

2020-10-13, 19:25 PM

Hello QuikIT,

 

Thanks for letting us know and thanks for resolving this post. Hopefully it can help someone down the road with the same issue.

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