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lenovoDD
SCSI Port
Posts: 38
Registered: ‎11-22-2017
Location: US
Views: 1,901
Message 41 of 134

Re: TS140 (70A4) BIOS Update Not Taking

Dear Moderator(s)!

 

You've just deleted a very reasonable and useful post from SparkyBoy006,
even though that post was in full compliance with the Forum Rules.

Lenovo Employee Soap
Lenovo Employee
Posts: 164
Registered: ‎09-16-2008
Location: US
Views: 1,871
Message 42 of 134

Re: TS140 (70A4) BIOS Update Not Taking

Hello lenovoDD,

I sent you a private message about your case with Level 2.
lenovoDD
SCSI Port
Posts: 38
Registered: ‎11-22-2017
Location: US
Views: 1,837
Message 43 of 134

Re: TS140 (70A4) BIOS Update Not Taking

Update.

After a month of  silence, I've finally got a phone call from Lenovo Level 2 support engineer assigned to my case, and he advised me to proceed with updating my second TS140 server with CKA bios to the latest CQA bios.   

Well...  I am not that surprised anymore, but bios update is stuck at 98% of "Write new boot block....", so yet another motherboard has to be replaced. 

 

So, bottom line is -  if you have CKA bios now - do NOT try to update to CLA  or CQA.

Highlighted
Apesbrain
Punch Card
Posts: 19
Registered: ‎02-19-2015
Location: US
Views: 1,787
Message 44 of 134

Re: TS140 (70A4) BIOS Update Not Taking

Lenovo mistakenly posted a "test" BIOS that is causing problems. Look, we understand _it happens.  The failure is Lenovo's lack of proper accountability and prompt response.  For those people who now have "bricked" motherboards, Lenovo must come up with a repair protocol that does not require owners to DIY and is minimally disruptive.  I suggest an unmolested and immediate escalation to “Level 2” support to start a case followed by expedited shipment of a replacement motherboard to a local authorized repairer where the owner can set up an appointment.  *All at no additional expense to the owner.*  For those people who are running the "dead-end" CKA BIOS, Lenovo needs to come up with a properly-tested, downloadable program to completely wipe and reset the EPROM and write whatever current BIOS exists.  Lenovo immediately needs to put an automated version-checker in their BIOS installers such that updating the CKA BIOS is blocked.  That owners are still bricking motherboards six weeks after this problem was discovered is inexcusable.

lenovoDD
SCSI Port
Posts: 38
Registered: ‎11-22-2017
Location: US
Views: 1,748
Message 45 of 134

Re: TS140 (70A4) BIOS Update Not Taking

What really sad is that back in November 2017 I repeatedly explained to several "Lenovo's employees":

    this CLA-CKA mess is actually a delayed time-bomb, it will do the most damage later, after some next bios version release, but for now (November-December) many customers just haven't noticed, that they've got "dead-end/doomed" CKA bios version instead of the "normal" CLA.

 

Apparently (see recent topic "TS140 failed BIOS update"),  all my efforts to warn Lenovo were in vain.

KevinS93
Paper Tape
Posts: 3
Registered: ‎01-06-2018
Location: US
Views: 1,722
Message 46 of 134

Re: TS140 (70A4) BIOS Update Not Taking

I also went to update my BIOS. Now my TS140 motherboard is dead. And it's also out of warranty. Not very happy. Tried the recovery BIOS on a USB stick and that doesn't work.

lenovoDD
SCSI Port
Posts: 38
Registered: ‎11-22-2017
Location: US
Views: 1,710
Message 47 of 134

Re: TS140 (70A4) BIOS Update Not Taking

If you had doomed CKA bios - nothing (recovery BIOS, jumper 19 Clear CMOS, USB stick)  will fix it, I tried it all back in November.  Only motherboard replacement.

slaymat
Punch Card
Posts: 14
Registered: ‎01-06-2018
Location: US
Views: 1,669
Message 48 of 134

Re: TS140 (70A4) BIOS Update Not Taking

How did this work out for you? I have a TS440 with this issue right now, got stuck at 98% and found these threads with replies from employees, was on the phone for 30~ minutes being ascertive but not rude with the guy who answered my call; 'out of warranty' 100x later, 'no, please escalate, assign me an engineer, this is a lenovo fault'. I've got a call back scheduled tomorrow directly with fulfillment. Can I reference your case number as well? PM me if you see this, that would be amazing.

lenovoDD
SCSI Port
Posts: 38
Registered: ‎11-22-2017
Location: US
Views: 1,655
Message 49 of 134

Re: TS140 (70A4) BIOS Update Not Taking

Oh, TS440 has joined our sad club.  What's next, my guess would be - TS240 and TS540 ?

 

I've got one out of two boards replaced back in December. Still waiting for the second one. But read page 4 - about SparkyBoy006  poor experience.

 

Sorry, can't give you my case number just yet - don't wanna risk any mistakes in fulfillment dept. (what case was processed or not).

slaymat
Punch Card
Posts: 14
Registered: ‎01-06-2018
Location: US
Views: 1,625
Message 50 of 134

Re: TS140 (70A4) BIOS Update Not Taking

Thanks for the reply at least, this bios was released to quite a few models, per the support text:

  • ThinkServer TS140 (type 70A0, 70A1, 70A4, 70A5)
  • ThinkServer TS440 (type 70AL, 70AM, 70AN, 70AQ)

All would be affected by this.

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