01-05-2018 08:55 PM - edited 01-07-2018 08:46 AM
After a month of silence, I've finally got a phone call from Lenovo Level 2 support engineer assigned to my case, and he advised me to proceed with updating my second TS140 server with CKA bios to the latest CQA bios.
Well... I am not that surprised anymore, but bios update is stuck at 98% of "Write new boot block....", so yet another motherboard has to be replaced.
So, bottom line is - if you have CKA bios now - do NOT try to update to CLA or CQA.
01-06-2018 06:51 AM
Lenovo mistakenly posted a "test" BIOS that is causing problems. Look, we understand _it happens. The failure is Lenovo's lack of proper accountability and prompt response. For those people who now have "bricked" motherboards, Lenovo must come up with a repair protocol that does not require owners to DIY and is minimally disruptive. I suggest an unmolested and immediate escalation to “Level 2” support to start a case followed by expedited shipment of a replacement motherboard to a local authorized repairer where the owner can set up an appointment. *All at no additional expense to the owner.* For those people who are running the "dead-end" CKA BIOS, Lenovo needs to come up with a properly-tested, downloadable program to completely wipe and reset the EPROM and write whatever current BIOS exists. Lenovo immediately needs to put an automated version-checker in their BIOS installers such that updating the CKA BIOS is blocked. That owners are still bricking motherboards six weeks after this problem was discovered is inexcusable.
01-06-2018 11:26 AM - edited 01-07-2018 11:09 AM
What really sad is that back in November 2017 I repeatedly explained to several "Lenovo's employees":
this CLA-CKA mess is actually a delayed time-bomb, it will do the most damage later, after some next bios version release, but for now (November-December) many customers just haven't noticed, that they've got "dead-end/doomed" CKA bios version instead of the "normal" CLA.
Apparently (see recent topic "TS140 failed BIOS update"), all my efforts to warn Lenovo were in vain.
01-06-2018 01:04 PM - edited 01-06-2018 01:08 PM
I also went to update my BIOS. Now my TS140 motherboard is dead. And it's also out of warranty. Not very happy. Tried the recovery BIOS on a USB stick and that doesn't work.
01-06-2018 01:32 PM - edited 01-06-2018 06:11 PM
If you had doomed CKA bios - nothing (recovery BIOS, jumper 19 Clear CMOS, USB stick) will fix it, I tried it all back in November. Only motherboard replacement.
01-06-2018 06:03 PM
How did this work out for you? I have a TS440 with this issue right now, got stuck at 98% and found these threads with replies from employees, was on the phone for 30~ minutes being ascertive but not rude with the guy who answered my call; 'out of warranty' 100x later, 'no, please escalate, assign me an engineer, this is a lenovo fault'. I've got a call back scheduled tomorrow directly with fulfillment. Can I reference your case number as well? PM me if you see this, that would be amazing.
01-06-2018 06:44 PM - edited 01-06-2018 06:48 PM
Oh, TS440 has joined our sad club. What's next, my guess would be - TS240 and TS540 ?
I've got one out of two boards replaced back in December. Still waiting for the second one. But read page 4 - about SparkyBoy006 poor experience.
Sorry, can't give you my case number just yet - don't wanna risk any mistakes in fulfillment dept. (what case was processed or not).
01-06-2018 08:20 PM
Thanks for the reply at least, this bios was released to quite a few models, per the support text:
All would be affected by this.