11-06-2018 12:28 PM
Trialing a couple of these and according to the docs it will connect to Teams once on the correct SRS version. I have upgraded to SRS 4.0.31 but it will not connect to Teams. All SfB features seem to work just fine. When I boot the device I get the error message "Couldn't connect to Teams".
I can use the same account and connect to Teams with no issues.
11-08-2018 09:00 AM
Hello Jeff, welcome to the Community,
I haven't had the pleasure of testing the device myself but asked around and received the following tips which might help your situation;
Please verify that you have selected Team or Hybrid mode in the SRS settings and the Hub's Office account is Office 365 SKU’s (E1/E3/E5) with Teams enabled.
Hopefully that helps you, please let me know and if not I'll request further advice.
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12-05-2018 02:16 PM
My device works with Teams, however, the on-screen keyboard won't come up when I start a new meeting on the device. I can touch the field to select it, but I have to use an external keyboard to invite people.
02-13-2019 06:32 AM
we have a hub 500 and trying to sign this into teams without success.
the customer doesn't allow wildcard certificates on their network
the account is valid as we can sign into via browser on Hub.
the Device has a machine account created.
any guidance as to how we could get this registered would help.
02-26-2019 03:56 PM
Having the same issue. As mentioned can sign in to Teams using the account via the desktop App and the Web based app. Simply cannot get it to sign in with Teams instead of SfB. Have set upgrade settings to Teams only for this account but still sign in with SfB.
If anyone has found a fix please let us know.
04-07-2019 01:29 PM
So my issues was a bit of a weird one but not an issue after all. I found unless an external display is plugged into the unit the onscreen keyboard doesn't pop up in the 'Teams' component of SRS (I was testing the unit without an external display). When you select enter URL it takes you to the 'SfB' component of SRS and then works. This is why I thought teams wasn't working as I kept having to go to the 'SfB' component to get the onscreen keyboard to work.
Once I connected an external monitor everything worked as expected. Teams by default selected resulted in Teams calls inbound and outbound unless there's an issue with interop (usually on their side) in which case it reverts to SfB.