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15 Posts

11-23-2016

CA

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Installing RTX 2080 Ti GPU on P720 workstation

2020-06-17, 22:16 PM

We recently bought a P720 thinkstation and tried to install a RTX 2080 Ti GPU card on it. After placing the GPU card in PCIe slot and connecting two 8(6+2)-pin cables (come with the workstation and ready-to-use) , it says "please power down and connect the pcie power cables for this graphics card" once we boot it.  We tried diffferent slots and checked the connectors, it all looks fine. 

 

 Any advice is appreciated. 

 

(One thing to mention is that: before this purchase, we have already bought a P720 workstation at the end of 2018 and installed the exact same GPU card (RTX 2080 Ti)  on it and it has been working fine. )

 

 

 

the specs are as follows:

  • Processor : 2 x Intel Xeon Silver 4210 Processor (10 cores, 14MB Cache, 2.20GHz)
  • Operating System : Windows 10 Pro for Workstations 64
  • Operating System Language : Windows 10 Pro for Workstations 64 English
  • Motherboard : P720 MB Intel Purley Dual CPU
  • Memory : Quantity 4 x 16GB DDR4 2933MHz ECC RDIMM
  • Memory Qty : 4
  • First Video Adapter : NVIDIA Quadro P620 2GB (Mini DPx4)   (we replaced it with the RTX 2080 Ti GPU  (Model: ASUS TURBO-RTX2080TI-11G with two 8-pin connectors) )
  • Hard Drive Controller : Intel Integrated Controller
  • Primary HDD Boot Drive : Yes
  • First Hard Drive Selection : 1024GB Solid State Drive, 2.5", SATA3, Opal
  • First Hard Drive Selection Qty : 1
  • Second Hard Drive Selecton : 2TB Hard Drive, 7200RPM, 3.5", SATA3
  • Second Hard Drive Selection Qty : 1
  • Memory Card Reader : Integrated 9 in 1 Multimedia Card Reader
  • Ethernet Adapter : 2x port Integrated Ethernet
  • WiFi Wireless LAN Adapter : Intel 8265 2x2AC+Bluetooth Version vPro (we tried to boot without this wifi card but it does not work)
  • Audio Card : Integrated Audio
  • Keyboard : USB Traditional Keyboard Black English
  • Pointing Device : USB Calliope Mouse Black
  • Power Cord : LineCord - US
  • Power Supply : Tower 92% Power 900W
  • Language Pack : Publication-English
  • Warranty : 3 Year On-site

 

BIOS is up-to-date.

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699 Posts

01-14-2014

US

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Re:Installing RTX 2080 Ti GPU on P720 workstation

2020-06-17, 23:18 PM

One thing to double check is the aux power connections to the GPU as well as to the motherboard.  We have tried this particular version of the RTX2080 TI card but we have tried a RTX 2080 TI Founders Edition card in the P720 and it seems to work OK.  

 

The issue you're experiencing almost seems like one of the aux power connections isn't fully connected.  

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15 Posts

11-23-2016

CA

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Re:Installing RTX 2080 Ti GPU on P720 workstation

2020-06-18, 21:34 PM

Thank you for your reply. I have doublechecked the connections and it seems ok. I also checked our GPU on the other working P720, it works normally. However, after I replaced the two connection cables (6-pin to 8-pin from motherboard to the GPU) with the cables that are currently used on the other working P720 , it booted normally. So I think the problem comes from the connection cables (6-pin to 8-pin) that come with the P720 workstation.  If this is the case and since I just bought this workstation (definitely in its warranty), am I able to get a new pair of connection cables ? Or where i can order them ?

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4513 Posts

02-22-2010

NC

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Re:Installing RTX 2080 Ti GPU on P720 workstation

2020-06-19, 13:45 PM

Just a quick sanity check question, but for the two aux PCIe power cables that would normally run between the board and the GPU(s), you do have the cables installed with the 6-pin side connected to the board, correct?  The 6+2 side of that cable should be the end that runs to your GPU or is left floating if unused.  

 

Assuming that's correct, it sounds like you might have narrowed down the issue to something with the cables.  In that case I would certainly call support and have them work on getting you new ones under warranty.  I think the FRU for this cable is 00XL280, but you should be able to check that on the actual label that should be on your existing cables to be sure.




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15 Posts

11-23-2016

CA

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  • Message 5 of 8

Re:Installing RTX 2080 Ti GPU on P720 workstation

2020-06-20, 1:46 AM

Thank you for your reply. 

Yes. I did exactly as you said. 6 pin to the motherboard and 8(6+2) pin to the GPU for both of the cables that come with the thinkstation but it didn't work. However, after I used the cables from the previous P720, it booted normally. So I think the issue should come from the cables. I have called the customer suppport and they will send a new pair of cables (00XL280) to me. Hopefully, it can solve the problem.  

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15 Posts

11-23-2016

CA

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  • Message 6 of 8

Re:Installing RTX 2080 Ti GPU on P720 workstation

2020-06-29, 22:04 PM

They did send me a pair of cables but one of them is a SATA power cable..... Two 6pin to 8 pin powr cables (00XL280) are needed so I was wondering if I can get another power cable(00XL280).

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4513 Posts

02-22-2010

NC

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Re:Installing RTX 2080 Ti GPU on P720 workstation

2020-07-01, 19:13 PM

Uggh.  Not sure how that got messed up.  

 

I'm not sure if you determined if one or both of your aux PCIe power cables were bad.  Maybe the one good one they sent will help, but I'd certainly reach out to them again to explain the issue.  I don't understand how the SATA power FRU even crept into that conversation as it's a completely different part number.




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15 Posts

11-23-2016

CA

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  • Posts: 15
  • Registered: ‎11-23-2016
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  • Message 8 of 8

Re:Installing RTX 2080 Ti GPU on P720 workstation

2020-07-03, 17:56 PM

I get confused too......cause I specifically read the part number (00XL280) to the customer support and two days later I received a coorect cable and a SATA cable.......

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