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bluedog5
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Posts: 17
Registered: ‎11-23-2018
Location: US
Views: 409
Message 1 of 11

Intel UHD graphics driver fails to install

Lenovo System Update offered a new graphics driver for my P330...v25.20.100.6793. It has failed several times to install successfully. The current driver is v25.20.100.6519 which I installed on April 14th without issue. That one was also offered by the System Update app.

 

I tried downloading the new driver from the Lenovo support website and installing it, but I get this error message:

The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will now exit.

 

For the time being, I've elected to just ignore the update, but I'd like to know why this Lenovo driver won't install.

 

 

Lenovo Staff
Lenovo Staff
Posts: 476
Registered: ‎01-14-2014
Location: US
Views: 372
Message 2 of 11

Re: Intel UHD graphics driver fails to install

Can you please provide your machine type model (MTM) of your P330 system?

I'd like to try to set this up in our lab to replicate what you're seeing if at all possible.
bluedog5
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Posts: 17
Registered: ‎11-23-2018
Location: US
Views: 367
Message 3 of 11

Re: Intel UHD graphics driver fails to install

The MT-M is 30C5-CTO1WW

Lenovo Staff
Lenovo Staff
Posts: 476
Registered: ‎01-14-2014
Location: US
Views: 338
Message 4 of 11

Re: Intel UHD graphics driver fails to install

What version of Windows 10 is installed on your system (i.e., 1709, 1803, 1809, etc)? 

bluedog5
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Posts: 17
Registered: ‎11-23-2018
Location: US
Views: 330
Message 5 of 11

Re: Intel UHD graphics driver fails to install

Win 10 Pro, v1809

I installed two 500GB SSDs after I received the P330 Tower

The latest BIOS is installed - M1VKT35A

tom_w
Ctrl-Alt-Del
Posts: 5
Registered: ‎06-12-2010
Location: BE
Views: 303
Message 6 of 11

Re: Intel UHD graphics driver fails to install

I'm having exactly the same problem.

Same driver, windows and bios versions as the o/p. Product number = 30C7CTO1WW

Lenovo Staff
Lenovo Staff
Posts: 476
Registered: ‎01-14-2014
Location: US
Views: 260
Message 7 of 11

Re: Intel UHD graphics driver fails to install

I think this is a valid concern.  I was able to set this up and replicate it in our lab.  

 

Let me do a little more investigating and I'll get back to you. 

 

Capture3-edited.pngCapture4.PNG

 

Lenovo Staff
Lenovo Staff
Posts: 476
Registered: ‎01-14-2014
Location: US
Views: 197
Message 8 of 11

Re: Intel UHD graphics driver fails to install

This should be fixed now.  I verified this is working on my system now, either through Lenovo Vantage update or download the Intel graphics driver directly off the Lenovo support site here.

bluedog5
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Posts: 17
Registered: ‎11-23-2018
Location: US
Views: 184
Message 9 of 11

Re: Intel UHD graphics driver fails to install

Driver installation still fails with Lenovo Vantage. However, it successfully installed with the downloaded support site file (see pic 2).

 

 

lenovo1.jpglenovo2.jpg

 

tom_w
Ctrl-Alt-Del
Posts: 5
Registered: ‎06-12-2010
Location: BE
Views: 162
Message 10 of 11

Re: Intel UHD graphics driver fails to install

I can confirm that the driver from the direct download link works fine. I didn't try it through the Lenovo Vantage app.

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