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15 Posts

03-24-2020

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P330 thunderbolt 3 addon card

2021-01-13, 16:28 PM

Hi,

I've added a rear Thunderbolt PCIe Riser card (4XH0Y77510) to my P330.  The card is recognized in the bios (and I've turned it on), but the ports don't seem to work.  Anyone have an idea of what could be wrong?  I feel that the card is plugged in correctly since it does show up in the bios and I can use the usb c port to power things (I have connected the external display port from the card to the computer too), but that is it, no display capabilities or use the usb c port to transfer data.  I'm I  missing something embarrassingly obvious?  

thanks,

 

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33 Posts

01-04-2021

RU

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  • Message 2 of 16

Re:P330 thunderbolt 3 addon card

2021-01-13, 16:37 PM

Do you use correct cable? Not all type-c cables can pass video signal.

Are you sure adding thunderbolt card adds ability to pass video signal? Could it be data only?

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15 Posts

03-24-2020

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  • Message 3 of 16

Re:P330 thunderbolt 3 addon card

2021-01-13, 16:44 PM

Right now all I'm trying is to pass data through the usb port to a jump drive, that was the main purpose for me. 

 

I also tried a video cable to a monitor just in case and that didn't work either.  I was hoping that the computer would at least recognize the jump drive.  

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33 Posts

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  • Message 4 of 16

Re:P330 thunderbolt 3 addon card

2021-01-13, 16:55 PM
Windows drivers installed? Device visible in Device Manager?
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15 Posts

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  • Message 5 of 16

Re:P330 thunderbolt 3 addon card

2021-01-13, 17:11 PM

I can't see it on the device manager.  I checked the lenovo updates and drivers though and it says my computer is all up to date and there are no additional thunderbolt drivers available.  I did not download any extra software for the card and the instillation instructions did not mention that either (only to enable the thunderbolt card in the bios).

 

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33 Posts

01-04-2021

RU

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  • Message 6 of 16

Re:P330 thunderbolt 3 addon card

2021-01-13, 17:28 PM
I say you definitely need a driver. Go to Lenovo support and search for Thunderbolt driver in your machine catalog.
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33 Posts

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  • Message 7 of 16

Re:P330 thunderbolt 3 addon card

2021-01-13, 17:29 PM

Btw can you give me a link to installation manual?

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  • Message 8 of 16

Re:P330 thunderbolt 3 addon card

2021-01-13, 17:42 PM
Don’t bother, found the manual. Indeed not a word or drivers installation. Well, let’s wait for engineers reply. Do you have any devices with exclamation mark in Device Manager?
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33 Posts

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  • Message 9 of 16

Re:P330 thunderbolt 3 addon card

2021-01-13, 17:44 PM

And there is Intel Thunderbolt driver in P330 catalog under Video section. 

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  • Message 10 of 16

Re:P330 thunderbolt 3 addon card

2021-01-13, 19:23 PM

Thank you, I found the site and downloaded and installed the driver.  Regrettably, the port still doesn't seem to work.  I'll have to keep working and trying different things.  

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