Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkStationThinkStation Workstations
All Forum Topics
Options

4 Posts

12-11-2020

United States of America

9 Signins

15 Page Views

  • Posts: 4
  • Registered: ‎12-11-2020
  • Location: United States of America
  • Views: 15
  • Message 1 of 12

P510 No Video, No POST, No Boot, No Fun

2020-12-11, 18:11 PM

Howdy folks,

After going through a myriad of similar posts, I've not come up with a solution.  I hope someone here has some ideas. 

I have a P510 with a Quadro K2000 card, running W10-64.  It has a Xeon processor and 32 GB RAM, 4 months out of warranty. 

Until a week ago, I'd been running an HD monitor off the DVI port on the card.  I recently upgraded to a 4K monitor and am using one of the DP connectors.  It was running perfectly until this morning.  I put the unit into sleep last night and this morning the power light was on, but not the monitor, mouse or keyboard (cap lock, etc).  I rebooted and it went into the same condition.  There is no video, the mouse LED is not illuminated and there are no POST codes.  Usually a hard reboot takes 10-15 seconds of pressing the power key.  This was an instant off with the press of the power button. 

I thought to start with the video card, as that was the only recent change.  Upon pulling the card and rebooting (with no card installed), the HDD light acts like its booting. It certainly has more activity than with the card installed. Reinstalling the video card puts it back into the same condition as before.    I have another PCI-e video card and plugged it in.  But it acts the same way when booting, no video and no boot.  I then tried my Quadro video card on another PC and it did not produce video.  So the operational state of the video card is unknown but potentially suspect. 

I checked the 5 & 12V output of the PSU in one of the ports on the system board.  They were OK.  I can't locate any places to check the other voltages. I read several posts about resetting the BIOS.  So with nothing to loose, I proceeded in doing this.  It booted several times after the reset and then after several minutes it gave 2 beeps and then was silent.  Still no video and no boot or HDD activity.  But now there appears to be power to the mouse and keyboard, as the LED's are illuminated. 

So now I figure that the it could either be the system board or graphics card.  Neither of these are a cheap buy-to-try solution.  So before going further, I wanted to see if anyone had any ideas that I could try, or if anyone has had a similar experience. 

Any thoughts would be appreciated.

Thanks...

Reply
Answer
Options

4 Posts

12-11-2020

United States of America

9 Signins

15 Page Views

  • Posts: 4
  • Registered: ‎12-11-2020
  • Location: United States of America
  • Views: 15

Re:P510 No Video, No POST, No Boot, No Fun

2020-12-16, 0:15 AM

Indeed.  I can get it to work with DP to HDMI, but only at 1920x1080, not 4K.  I’m still looking into this. 

Reply

Replies(11)
Options

4 Posts

12-11-2020

United States of America

9 Signins

15 Page Views

  • Posts: 4
  • Registered: ‎12-11-2020
  • Location: United States of America
  • Views: 15
  • Message 2 of 12

Re:P510 No Video, No POST, No Boot, No Fun

2020-12-11, 23:12 PM

A little more info.  It is beginning to look like this is a problem with the DP cable.  I was able to get the PC to boot on another monitor with DVI, using my Quadro video card.  I can also get the new DP 4k monitor to work, if I connect it after the computer has booted.  But with the cable connected, the computer fails to boot and also fails to shut down properly.  A few hours later and a lot of research indicated that this is a pretty common problem with non-VESA compliant DP cables (pin 20).  I've ordered a new VESA compliant cable to see if this corrects the issue.

The good news is that the computer itself appears to be working OK, running on the DVI.  My last monitor used the DVI to the VGA connector of my monitor but it was HD resolution (1920x 1200 actually).  But connecting to this new Benq 4K monitor has been more of a challenge. There is also potential damage to the Quadro card through the back-fed voltage.  I'll know more after the new cable arrives.

 

Reply
Options

257 Posts

07-14-2015

United States of America

351 Signins

3590 Page Views

  • Posts: 257
  • Registered: ‎07-14-2015
  • Location: United States of America
  • Views: 3590
  • Message 3 of 12

Re:P510 No Video, No POST, No Boot, No Fun

2020-12-14, 15:55 PM

Nice work on the troubleshooting. Unfortunately, yes, we have seen issues with the varying standards of the DP cables cause issues before, even if the issues are not initially apparent. We can hope that your video adapter did not suffer any damage.

- - If we've helped resolve your issue, please be sure to mark your topic as solved!
Reply
Options

12 Posts

12-15-2020

Germany

10 Signins

70 Page Views

  • Posts: 12
  • Registered: ‎12-15-2020
  • Location: Germany
  • Views: 70
  • Message 4 of 12

Re:P510 No Video, No POST, No Boot, No Fun

2020-12-15, 21:59 PM

I have the same problem with a brand new P620. I put my old Quadro K2000 into the P620 because I would like to wait for the new RTX A card which should be released soon.

The ThinkStation won't boot with a brand new Dell U2720D connected with DisplayPort. I can only get it to boot with a **bleep**ty old screen connected with HDMI.
When I connect the DP cable later (when Windows is running) it works fine.

My old computer did not had these issues with the K2000 card. I don't think the problem is the DP cable, it must be related to the firmware of the ThinkStations. :/

Reply
Options

12 Posts

12-15-2020

Germany

10 Signins

70 Page Views

  • Posts: 12
  • Registered: ‎12-15-2020
  • Location: Germany
  • Views: 70
  • Message 5 of 12

Re:P510 No Video, No POST, No Boot, No Fun

2020-12-15, 22:05 PM

The same new Dell monitor works when I use a DP->HDMI adapter with the K2000 card with the P620. Just not with DP.

Reply
Answer
Options

4 Posts

12-11-2020

United States of America

9 Signins

15 Page Views

  • Posts: 4
  • Registered: ‎12-11-2020
  • Location: United States of America
  • Views: 15
  • Message 6 of 12

Re:P510 No Video, No POST, No Boot, No Fun

2020-12-16, 0:15 AM

Indeed.  I can get it to work with DP to HDMI, but only at 1920x1080, not 4K.  I’m still looking into this. 

0 person found this solution to be helpful.

This helped me too

Reply
Options

12 Posts

12-15-2020

Germany

10 Signins

70 Page Views

  • Posts: 12
  • Registered: ‎12-15-2020
  • Location: Germany
  • Views: 70
  • Message 7 of 12

Re:P510 No Video, No POST, No Boot, No Fun

2020-12-16, 17:09 PM

I found the solution - it is indeed a firmware issue!

I flashed a new UEFI GOP onto the K2000 card. Now it is working fine in my ThinkStation P620 with DisplayPort (card is out of warranty anyway - so I decided to risk it).

 

Use this at your own risk! 

1. I used GPU-Z to save the current Video BIOS of the card
2. Installed Python 3.8 from the Windows Store
3. Downloaded NVIDIA NVFlash 5.667.0 (x64) from techpowerup.com
4. Downloaded GOPUpd_v1.9.6.5.rar from win-raid.com (attached to the 2nd post in the AMD-and-Nvidia-GOP-update thread (a GOP from an older version did not fix the problem)
5. Drop the extracted rom file on gopupd.bat (on the first attempt you have to install a python library - don't remember which one it was)
6. Flash the resulting .rom file with nvflash <romname> to the card -> Reboot

-> Have fun with ThinkStation booting with a DisplayPort monitor again

 

Too bad there are no recent Video BIOS Versions downloadable from the graphic card vendors which will fix this in a supported way.

 

 

 

Reply
Options

4 Posts

12-11-2020

United States of America

9 Signins

15 Page Views

  • Posts: 4
  • Registered: ‎12-11-2020
  • Location: United States of America
  • Views: 15
  • Message 8 of 12

Re:P510 No Video, No POST, No Boot, No Fun

2020-12-17, 0:23 AM

Nice fix.  That's probably a bit above my level of expertise.  I'll review your list a little more and see if I feel comfortable taking this deep dive.

Reply
Options

5047 Posts

02-22-2010

United States of America

3604 Signins

50590 Page Views

  • Posts: 5047
  • Registered: ‎02-22-2010
  • Location: United States of America
  • Views: 50590
  • Message 9 of 12

Re:P510 No Video, No POST, No Boot, No Fun

2020-12-17, 13:14 PM

It's likely that the K-series card in question originally only had a Legacy based OPROM installed.  P620 systems ship with BIOS in UEFI mode by default.  So you'd manually have to flip the video BIOS OPROM selection over to Legacy mode to use those older cards.  Updating the VBIOS on the GPU would also likely help as the newer VBIOS releases are typically a hybrid UEFI/Legacy OPROM allowing them to boot in newer UEFI based systems.  

 

Not really a problem with the card or the system...just a byproduct of using a rather old device in a very new system.




If we've helped resolve your issue, please be sure to mark your topic as solved!
Reply
Options

12 Posts

12-15-2020

Germany

10 Signins

70 Page Views

  • Posts: 12
  • Registered: ‎12-15-2020
  • Location: Germany
  • Views: 70
  • Message 10 of 12

Re:P510 No Video, No POST, No Boot, No Fun

2020-12-17, 15:29 PM

>It's likely that the K-series card in question originally only had a Legacy based OPROM installed

 

No, the K2000 comes with UEFI support. It is just broken...

This brought me in the right direction:
Corrupted display with NVIDIA Quadro K600, K2000 and K5000 - Servers - Lenovo Support US

 

The problem is - you will only find VBIOS Updates from HP and Dell and they are too old to fix this issue. (And they won't install anyway on a different branded card)

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms