English Community

ThinkStationThinkStation Workstations
All Forum Topics
Options

5 Posts

03-22-2019

IT

4 Signins

87 Page Views

  • Posts: 5
  • Registered: ‎03-22-2019
  • Location: IT
  • Views: 87
  • Message 1 of 42

P520c bios Update problem

2019-03-22, 13:06 PM

I updated the bios to a new P520c via the Lenovo Vantage utility.
The PC has not turned on and now I only get 2 short repeated beeps.
I tried to burn the ISO for the update of the bios in a CD. Turn off the PC -> Move the jumper You 2-3 position -> Turn on the PC -> Insert the disc.
The disc starts reading but nothing is visible on the screen and after a few seconds it returns to reproduce the beeps.
can someone save me?

Reply
Options

729 Posts

01-14-2014

US

1934 Signins

13664 Page Views

  • Posts: 729
  • Registered: ‎01-14-2014
  • Location: US
  • Views: 13664
  • Message 2 of 42

Re: P520c bios Update problem

2019-03-22, 13:55 PM
Do you happen to remember what BIOS was on your P520c before trying to do a BIOS update using Lenovo Vantage?

Also, do you happen to remember what BIOS Lenovo Vantage tried to update your system to?
Reply
Options

5 Posts

03-22-2019

IT

4 Signins

87 Page Views

  • Posts: 5
  • Registered: ‎03-22-2019
  • Location: IT
  • Views: 87
  • Message 3 of 42

Re: P520c bios Update problem

2019-03-22, 13:58 PM
i don't remember the old one ... but i think the new one is this S03KT24A
Reply
Options

5 Posts

03-22-2019

IT

4 Signins

87 Page Views

  • Posts: 5
  • Registered: ‎03-22-2019
  • Location: IT
  • Views: 87
  • Message 4 of 42

Re: P520c bios Update problem

2019-03-22, 14:16 PM
the old one is S03KT23A
Reply
Options

729 Posts

01-14-2014

US

1934 Signins

13664 Page Views

  • Posts: 729
  • Registered: ‎01-14-2014
  • Location: US
  • Views: 13664
  • Message 5 of 42

Re: P520c bios Update problem

2019-03-22, 19:37 PM
Not that this should make any difference, but can you provide us with your system configuration? I tried replicating the setup procedure in the lab and I am unable to reproduce your issue.
Reply
Options

4 Posts

03-23-2019

CA

4 Signins

39 Page Views

  • Posts: 4
  • Registered: ‎03-23-2019
  • Location: CA
  • Views: 39
  • Message 6 of 42

Re: P520c bios Update problem

2019-03-23, 12:50 PM

Just got a brand new machine and have this exact same problem, did windows updates first, restarted to there were no more updates.  Next ran Lenovo Vantage and it had 3 updates Intel RST, Nvidia, and BIOS, it restarted and now all I have is a black screen and 2 beeps.

 

Bricked a brand new machine, always great when you use the companies software to update and it does this.  I have always bough Dell this was my first Lenovo, thinking I made a huge mistake is there a return policy?

Reply
Options

4 Posts

03-23-2019

CA

4 Signins

39 Page Views

  • Posts: 4
  • Registered: ‎03-23-2019
  • Location: CA
  • Views: 39
  • Message 7 of 42

Re: P520c bios Update problem

2019-03-23, 13:10 PM

Here is my model type: 30BXCTO1WW

 

Only thing I added when I bought from lenovo was 2 x Intel Server Adatpers (Nics)

Reply
Options

4559 Posts

02-22-2010

NC

3430 Signins

47965 Page Views

  • Posts: 4559
  • Registered: ‎02-22-2010
  • Location: NC
  • Views: 47965
  • Message 8 of 42

Re: P520c bios Update problem

2019-03-25, 20:08 PM

We've had a couple of other forum threads posted where users were having issues with the Vantage BIOS updates.  The details have always been pretty vaque though (especially prior to the update), and to date it's been very difficult to replicate this scenario in our lab.  I've asked my team to start looking into this again, but I can't promise much as we don't necessarily have production level hardware available to test with (and possibly brick).  We're also working to get this over to some additional teams for more exposure/debug.

 

 - Since you seem to have the most clear cut case that I've seen so far, do you know specifically which update might have triggered the issue?  You mentioned the RSTe (driver I'm assuming), Nvidia driver, and BIOS.....was it able to complete any of those updates during the process?  Or do you know which one it was updating specifically before it hung on the subsequent reboot?  Can you perhaps post a video of the 2-beep sequence you're hearing when you try to get the system to POST?  Obviously this is something that should be covered under warranty by placing a service call/ticket, but my fear is the service team will simply replace the motherboard without making any effort to root cause the actual problem.  I'd like to try to get whatever info I can to help aid in debug before you have any hardware replaced.




If we've helped resolve your issue, please be sure to mark your topic as solved!
Reply
Options

4 Posts

03-23-2019

CA

4 Signins

39 Page Views

  • Posts: 4
  • Registered: ‎03-23-2019
  • Location: CA
  • Views: 39
  • Message 9 of 42

Re: P520c bios Update problem

2019-03-25, 20:48 PM

I don't know where it was at when it restarted, I started advantage it was downloading so I walked away to make dinner and came back to the 2 beeps stop few seconds 2 beeps stop over and over again machine.  I researched support/threads on here and attempted the boot block recovery.  Well that is a complete pain as it still relies on cdroms which I haven't ordered on a system in 5 years.  I tried to make a bootable USB out of the iso but rufus does not like your downloadable isos it seems them as invalid.  So really I had no options for resurrection, you really should provide bootable USB images it might have been the difference maker in this case.  As far as preupdate configuration goes, it was brand new from the factory, I did all windows updates first with clean restarts before I proceeded to Lenovo advantage.  Hope that helps out some.

 

I have taken the system apart now and boxed it back up.  I called support and they were going to send me a motherboard and I wasn't accepting that for a brand new system (for myself) as I work in the industry and all replacement parts that come are refurbished.   So I called returns and am having a brand new replacement system sent out, if it isn't brand new when I get it, it will be returned and Lenovo and I will be done for good, so being cautiously optimistic because I really like the computer.

Reply
Options

5 Posts

03-22-2019

IT

4 Signins

87 Page Views

  • Posts: 5
  • Registered: ‎03-22-2019
  • Location: IT
  • Views: 87
  • Message 10 of 42

Re: P520c bios Update problem

2019-03-26, 13:39 PM

the mtm is 30BX-005AAIX

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete