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128 Posts

10-22-2008

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 20

P700 Help on diagnostics file

2016-04-27, 16:46 PM

Hello Guys,

 

I have a P700 machine which went into System Halted state upon pressing the power on button. I managed to dump a diagnostics report to a USB stick, but I cannot decifer the error codes nor I can find a place where to find a lookup table for them. The last 2 entries (all others are Power Button Pushed [N000]) in the DIAG0000.TDF file read:

System Halted [B0B7]

System Failure [S200]

 

I kindly would need your expert advice.

 

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5199 Posts

02-22-2010

United States of America

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  • Message 2 of 20

Re: P700 Help on diagnostics file

2016-04-27, 18:00 PM

Our software site has the list of supported codes and their meanings online.

 

www.thinkworkstationsoftware.com/diags

 

B0B7 looks like a halt in BIOS to me.

S200 shows as a catastrophic error on the website, though in checking the latest spec document that I have (internal), it seems to have changed to an informational only warning.  I'm checking into which is correct.

 

 

Any chance you were tinkering around with memory within the system?




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128 Posts

10-22-2008

United Kingdom of Great Britain and Northern Ireland

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  • Message 3 of 20

Re: P700 Help on diagnostics file

2016-04-27, 18:08 PM

Thanks for the link. No tinkering at all. The case was last opened around December last year for the Intel 750 upgrade. Steps I have taken so far have been disconnecting all add-in cards/adapters, including removing all memory banks but one, then try to boot. All with no luck.

 

The BIOS revision must be either 80A or 81A. No means to verify that at this moment.

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128 Posts

10-22-2008

United Kingdom of Great Britain and Northern Ireland

241 Signins

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  • Posts: 128
  • Registered: ‎10-22-2008
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  • Message 4 of 20

Re: P700 Help on diagnostics file

2016-04-27, 19:32 PM

I just tried clearing the CMOS using JP4 but no result. Then tried the BB recovery process using JP4 without any result either. The warning light keeps coming on each time the machine is powered on, while the maintenance USB port flashes.

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5199 Posts

02-22-2010

United States of America

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  • Message 5 of 20

Re: P700 Help on diagnostics file

2016-04-27, 20:04 PM

Feedback from the team is that S200 was sometimes getting triggered when there was a memory error that was getting corrected by ECC.  You could try pulling/reseating the DIMMs, or even try booting with just a single DIMM to see if the error will go away and stay off.  

 

 

It's important to note that you'll have to clear the error by pulling the file either with the Android app or by USB key (just in case you haven't done that already).  This is a good way to be certain you're getting the same code flagged each time the light is coming on as well.




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128 Posts

10-22-2008

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 128
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  • Message 6 of 20

Re: P700 Help on diagnostics file

2016-04-27, 20:14 PM

Well effectively pulling out all memory banks except one, was among my very first attempts (read message 3). But I kept getting the warning light.

 

The first time the system halted, I was able to dump the diagnostic file to a USB stick. However now, inserting the USB stick doesn't trigger a dump anymore. The warning light remains solidly ON while the maintenance USB port keeps flashing.

 

I suppose I will have to try again booting with a single memory bank and try to dump the TDF file again.

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5199 Posts

02-22-2010

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  • Message 7 of 20

Re: P700 Help on diagnostics file

2016-04-27, 21:47 PM

Wait maybe I misunderstood...is your system not bootable at this time?  Or is it booting OK and just throwing the warning LED to indicate the system is in diag mode?

 

If it's booting OK, could you tell me what BIOS setup reports for "Embedded Controller Version" on the main screen in BIOS setup?  There's a chance at least some of this could be due to downlevel firmware on one or more internal components.

 

 

 

 




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128 Posts

10-22-2008

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 128
  • Registered: ‎10-22-2008
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  • Message 8 of 20

Re: P700 Help on diagnostics file

2016-04-27, 22:05 PM

From the very start it is not booting at all. On power ON it just halts, then the warning light comes on. So no video at all, not even the PS2 keyboard and USB mouse get powered. So quite bad. When I cut power by holding the power button for 5 secods, the warning light remains ON and the maintenance USB port keeps flashing.

 

Dumpig the diagnostic file onto the USB stick appears not to be happening consitently. I could force a dump by having JP 4 on pin 2 & 3 then insert the stick when the warning light comes up. I looked and now see that there is also error code [B096] in the list. But mostly [S200] remains appearing in the diagnostic list.

 

So far I think clearing CMOS has worked since I hear the machine beeping twice in short interval druing the process. I also think executing a BB recovery has also worked, since I did see the CD-ROM start some activity and stop. But none of these processes has helped the machine to boot.

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128 Posts

10-22-2008

United Kingdom of Great Britain and Northern Ireland

241 Signins

2214 Page Views

  • Posts: 128
  • Registered: ‎10-22-2008
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 2214
  • Message 9 of 20

Re: P700 Help on diagnostics file

2016-04-28, 8:45 AM

So far all attempts have led to no breakthrough. I even powered the machine without any RAM and battery with JP4 on pin 2 & 3 hoping that that would certainly reset/clear any errors in the BIOS and finally work; but no luck.

 

I also just read on this post that a customer needed to replace the whole mainboard just cause of the [S200] error. How can a mint machine after only 5 months of work get stuck due to an ECC error to the point of mainboard replacement?

 

I keep my fingers crossed not to need to go down that path.

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5199 Posts

02-22-2010

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  • Message 10 of 20

Re: P700 Help on diagnostics file

2016-04-28, 14:31 PM

Just to be clear, the clear CMOS procedure should essentially have no effect on the diagnostics feature as the two are pretty much unrelated.  So moving the clear CMOS jumper to attempt to initiate any sort of diagnostics dump really isn't the way to go.

 

What I mentioned previously is that S200 was sometimes getting triggered by memory errors that were corrected by ECC.  However, the actual meaning of the S200 error (in terms of diagnostics) isn't simply an ECC error.  I'm trying to dig up more details on what S200 actually correlates to in the spec.  Since your system is not booting at all, I suspect that there is certainly more going on here than just memory errors corrected by ECC.

 

Might be worth putting a call into service since your system is down.  I'll keep digging on my side, but I'd hate to contribute to the system downtime while you're waiting for me to attempt to figure it out remotely.  It's hard for me to say what's really going on right now until I get some more info.




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