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Paper Tape
Posts: 4
Registered: ‎04-11-2012
Location: United States
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Accepted Solution

Thinkstation E30 warranty support ?

Hi,

 

We just bought a new E30 (7852452U) and it fails to complete the startup sequence ( it says Setup is preparing your computer for first use, and hangs).

 

How can we get warranty service? I tried calling 1-800-426-7378 and after navigating numerous options end up in wrong places.

 

Can anyone provide a better number or person to call or e-mail?

 

Thank you for your help.

 

Regards,

 

Sandip

Posts: 5,215
Solutions: 569
Registered: ‎11-23-2007
Location: United States
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Re: Thinkstation E30 warranty support ?

call 800-426-7378 and option 1 for lenovo systems, then option 3 for thinkstation.   enter your four-digit machine type (7824), then option 1 for laptop/server/desktop.   that will connect you with a support rep in atlanta.

 

regarding your system hanging, you might try disconnecting all USB devices except the keyboard to see if that helps.

ThinkStation C20      ThinkPad X1C · X220 · X60T · 600Microsoft MVP

Paper Tape
Posts: 4
Registered: ‎04-11-2012
Location: United States
0 Kudos

Re: Thinkstation E30 warranty support ?

Erik:

 

Thanks! I will try both suggestions. Thank you again for your help.

 

- Sandip

Paper Tape
Posts: 4
Registered: ‎04-11-2012
Location: United States

Re: Thinkstation E30 warranty support ?

Erik:

 

Your directions for phone support worked - the support rep initially thought I was at the wrong place but then he corrected himself. After a couple of transfers, I was connected to someone who sent me the recovery disks for my machine. Everyone was very courteous. Reinstalling the software was fairly slow, but I finally have a working E30 workstation!

 

Thanks a lot for the help.

 

Regards,

 

Sandip

Posts: 5,215
Solutions: 569
Registered: ‎11-23-2007
Location: United States
0 Kudos

Re: Thinkstation E30 warranty support ?

sandip - outstanding!   thanks for the followup and enjoy your E30!

ThinkStation C20      ThinkPad X1C · X220 · X60T · 600Microsoft MVP