05-02-2012 11:23 AM
We just bought a new E30 (7852452U) and it fails to complete the startup sequence ( it says Setup is preparing your computer for first use, and hangs).
How can we get warranty service? I tried calling 1-800-426-7378 and after navigating numerous options end up in wrong places.
Can anyone provide a better number or person to call or e-mail?
Thank you for your help.
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05-03-2012 11:51 PM
call 800-426-7378 and option 1 for lenovo systems, then option 3 for thinkstation. enter your four-digit machine type (7824), then option 1 for laptop/server/desktop. that will connect you with a support rep in atlanta.
regarding your system hanging, you might try disconnecting all USB devices except the keyboard to see if that helps.
05-10-2012 11:30 AM
Your directions for phone support worked - the support rep initially thought I was at the wrong place but then he corrected himself. After a couple of transfers, I was connected to someone who sent me the recovery disks for my machine. Everyone was very courteous. Reinstalling the software was fairly slow, but I finally have a working E30 workstation!
Thanks a lot for the help.