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53 Posts

07-13-2017

Saudi Arabia

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Lenovo System x3850 X6 - Type 6241 Restart Issue

2020-08-19, 14:36 PM

Hi,

 

Is there anyone experiencing what we are facing in one of our Lenovo System x3850 X6 - Type 6241 server. Whenever we restart the server, it takes more than half an hour or more before it boots up again. The server restart 3 times upon checking the memory in initialization and this taking much time. You would think that the server hangs but its not. It's not showing any error or hardware fault. After half an hour or more it will boot again to Windows without any issue.

 

Can anyone please advise what can we do about this issue?

 

Thanks in advance.

 

Regards,

Jeff

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585 Posts

08-14-2018

United States of America

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Re:Lenovo System x3850 X6 - Type 6241 Restart Issue

2020-08-19, 19:05 PM

Hey Jeff couple of quick questions:

 

How long has the machine been doing this? 

What operating system is on the machine?  I know you said Windows but what version? 

Are you seeing anything in the OS logs? 

Can you let us know the BIOS/IMM levels of the machine? 

 

 

@ JeffKelly wrote:
 

 

Hi,

 

Is there anyone experiencing what we are facing in one of our Lenovo System x3850 X6 - Type 6241 server. Whenever we restart the server, it takes more than half an hour or more before it boots up again. The server restart 3 times upon checking the memory in initialization and this taking much time. You would think that the server hangs but its not. It's not showing any error or hardware fault. After half an hour or more it will boot again to Windows without any issue.

 

Can anyone please advise what can we do about this issue?

 

Thanks in advance.

 

Regards,

Jeff

 

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53 Posts

07-13-2017

Saudi Arabia

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Re:Lenovo System x3850 X6 - Type 6241 Restart Issue

2020-08-20, 5:41 AM

Hi Arossett,

 

Kindly find below response to your questions;

 

How long has the machine been doing this? - Its been a year now. Whenever we restart or power cycle (because the fan spin 100% and noise is to much for a certain time and then we do power cycle and after that the server fan works in minimal speed again and normal sound).

 

What operating system is on the machine?  I know you said Windows but what version? Windows Server 2012 R2 64-bit Standard Edition

 

Are you seeing anything in the OS logs? No unusual logs from OS Systems logs.

 

Can you let us know the BIOS/IMM levels of the machine? UEFI - 4.5 / IMM - 5.10

 

Even on LPD theres no hardware fault reported. Its only on the initialization it takes time and reboots 3 times (after ever memory initialization) and it takes 30 minutes or more.

 

 

Regards,

Jeff

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53 Posts

07-13-2017

Saudi Arabia

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Re:Lenovo System x3850 X6 - Type 6241 Restart Issue

2020-08-20, 6:32 AM
Hi Arosset, I've seen this logs from DSA, can you please advice what it means? 384 08/19/2020 12:14:40 BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified. No Extended Data 385 08/19/2020 12:14:48 System Management Software 1 (Event Logging Disabled - SEL Fullness): Assertion: SEL Almost Full. No Extended Data 386 08/19/2020 12:20:50 BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Starting operating system boot process, e.g. calling Int 19h. No Extended Data 387 08/19/2020 12:21:11 (OS Boot - ): Assertion: C: boot completed. No Extended Data
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53 Posts

07-13-2017

Saudi Arabia

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Re:Lenovo System x3850 X6 - Type 6241 Restart Issue

2020-08-20, 9:20 AM

Hi Arossett,

 

Additional information's I've found on the DSA logs but don't know what is the cause. That is where the server restarted 3 times before it boots to Windows OS;

37208/19/2020 11:57:50(OS Critical Stop - ): Assertion: OS Graceful Shutdown.No Extended Data
37308/19/2020 11:58:01Power unit / power domain 129 (Power Unit - Host Power): Assertion: Power Off / Power Down.No Extended Data
37408/19/2020 12:00:26Power supply 2 (Power Supply - Power Supply 2): Assertion: Power Supply AC lost.No Extended Data
37508/19/2020 12:02:50BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified.No Extended Data
37608/19/2020 12:05:43Power unit / power domain 129 (Power Unit - Host Power): Assertion: Power Off / Power Down.No Extended Data
37708/19/2020 12:05:53Power unit / power domain 129 (Power Unit - Host Power): Deassertion: Power Off / Power Down.No Extended Data
37808/19/2020 12:06:10BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified.No Extended Data
37908/19/2020 12:10:03Power unit / power domain 129 (Power Unit - Host Power): Assertion: Power Off / Power Down.No Extended Data
38008/19/2020 12:10:10BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified.No Extended Data
38108/19/2020 12:10:13Power unit / power domain 129 (Power Unit - Host Power): Deassertion: Power Off / Power Down.No Extended Data
38208/19/2020 12:14:23Power unit / power domain 129 (Power Unit - Host Power): Assertion: Power Off / Power Down.No Extended Data
38308/19/2020 12:14:33Power unit / power domain 129 (Power Unit - Host Power): Deassertion: Power Off / Power Down.No Extended Data
38408/19/2020 12:14:40BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified.No Extended Data
38508/19/2020 12:14:48System Management Software 1 (Event Logging Disabled - SEL Fullness): Assertion: SEL Almost Full.No Extended Data
38608/19/2020 12:20:50BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Starting operating system boot process, e.g. calling Int 19h.No Extended Data
38708/19/2020 12:21:11(OS Boot - ): Assertion: C: boot completed.No Extended Data
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28 Posts

08-22-2017

China

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Re:Lenovo System x3850 X6 - Type 6241 Restart Issue

2020-08-25, 1:47 AM

Team,

 

I will suggest to contact Lenovo support team with FFDC/DSA logs as the logs show following message:

37208/19/2020 11:57:50(OS Critical Stop - ): Assertion: OS Graceful Shutdown.No Extended Data

thanks.

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53 Posts

07-13-2017

Saudi Arabia

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  • Message 7 of 7

Re:Lenovo System x3850 X6 - Type 6241 Restart Issue

2020-08-25, 6:06 AM

Hi Hongwei,

 

The log below is after the graceful shutdown and the server started to restart;

37208/19/2020 11:57:50(OS Critical Stop - ): Assertion: OS Graceful Shutdown.No Extended Data

 

The issue is the several restart before it reaches the OS boot that sometimes it takes 30 minutes to 1 hour;

37308/19/2020 11:58:01Power unit / power domain 129 (Power Unit - Host Power): Assertion: Power Off / Power Down.No Extended Data
37408/19/2020 12:00:26Power supply 2 (Power Supply - Power Supply 2): Assertion: Power Supply AC lost.No Extended Data
37508/19/2020 12:02:50BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified.No Extended Data
37608/19/2020 12:05:43Power unit / power domain 129 (Power Unit - Host Power): Assertion: Power Off / Power Down.No Extended Data
37708/19/2020 12:05:53Power unit / power domain 129 (Power Unit - Host Power): Deassertion: Power Off / Power Down.No Extended Data
37808/19/2020 12:06:10BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified.No Extended Data
37908/19/2020 12:10:03Power unit / power domain 129 (Power Unit - Host Power): Assertion: Power Off / Power Down.No Extended Data
38008/19/2020 12:10:10BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified.No Extended Data
38108/19/2020 12:10:13Power unit / power domain 129 (Power Unit - Host Power): Deassertion: Power Off / Power Down.No Extended Data
38208/19/2020 12:14:23Power unit / power domain 129 (Power Unit - Host Power): Assertion: Power Off / Power Down.No Extended Data
38308/19/2020 12:14:33Power unit / power domain 129 (Power Unit - Host Power): Deassertion: Power Off / Power Down.No Extended Data
38408/19/2020 12:14:40BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified.No Extended Data
38508/19/2020 12:14:48System Management Software 1 (Event Logging Disabled - SEL Fullness): Assertion: SEL Almost Full.No Extended Data
38608/19/2020 12:20:50BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Starting operating system boot process, e.g. calling Int 19h.No Extended Data
38708/19/2020 12:21:11(OS Boot - ): Assertion: C: boot completed.No Extended Data

 

Regards,

Jeff

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