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7 Posts

08-10-2020

NP

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Purple screen on SR250

2020-10-07, 6:27 AM

HI,

 

 In SR250 i am getting Purple screen  error can any one help me

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389 Posts

03-07-2017

TW

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Re:Purple screen on SR250

2020-10-07, 6:54 AM

Hi Roshanraut

Can you describe more? 

For example: what circumstances do you encounter this problem? What did you do?

Please feel free to leave your comment, thank you for support Lenovo
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7 Posts

08-10-2020

NP

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Re:Purple screen on SR250

2020-10-07, 8:01 AM

It shows issue within a 2-4 hour after that I will reboot the server. Then it will up and running for 2-4 hour after then it will again pop up purple screen. OS Vmware esxi 6.7

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389 Posts

03-07-2017

TW

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Re:Purple screen on SR250

2020-10-07, 8:41 AM

Hi Roshanraut

 

 

May you take a picture or screenshot for this purple diagnostic scree?

At least need to see some error messages to determine what happened.

Please feel free to leave your comment, thank you for support Lenovo
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7 Posts

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NP

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Re:Purple screen on SR250

2020-10-07, 10:28 AM

Hi please check the attached image

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389 Posts

03-07-2017

TW

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Re:Purple screen on SR250

2020-10-08, 2:13 AM

Hi Roshanraut

 

Please refer to  VMware article: "PF Exception 14 in world" purple diagnostic screen in the ESXi host (2071752) 

This article provides some resolution to investigate this issue:

 

  1. You must extract the log file that led to the Purple Diagnostic Screen (PSOD) crash and examine for potential cause. For more information on extracting the log file, see Extracting the log file after an ESX or ESXi host fails with a purple screen error (1006796).
     
  2. Examine the extracted log file for any anomalous events immediately before the purple diagnostic screen such as logged hardware failures, memory or CPU errors, and also look for warnings or errors from other software modules. For more information, see Interpreting an ESX/ESXi host purple diagnostic screen (1004250)
     
  3. If you suspect a hardware fault, subject the host to rigorous memory and CPU testing. On hosts with multiple CPUs, arrange to run several tests at the same time. The usual troubleshooting techniques for hardware can be used, such as switching memory modules and CPUs between sockets.
     
  4. If you cannot perform the above steps because the host fails to power up or boot, submit a support request to your hardware vendor. If its not a hardware issue, then to resolve the issue, collect diagnostic information from the ESXi host and submit a support request. For more information, see Collecting Diagnostic Information for VMware Products (1008524) and How to Submit a Support Request.

 

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389 Posts

03-07-2017

TW

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Re:Purple screen on SR250

2020-11-03, 3:16 AM

Hi Roshanraut

 

Is everything going well? If you have any further information, please let us know so that we can help diagnose the problem.

Please feel free to leave your comment, thank you for support Lenovo
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