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RAID1 - Unconfigured Bad Hard Disk

2020-09-07, 12:22 PM

Hi,

 

I just installed the Ubuntu 20.04 on my ThinkSystem SR550 with 2 drives and RAID1 setup. For some reason the 2nd disk turned to UBAD(unconfigured bad) status and it has yellow light.

 

Below is the RAID logs

 

Detailed Status :

===============

 

-------------------------------------------------

Ctrl Status Property ErrMsg                ErrCd  

-------------------------------------------------

  0 Failed -        Cachevault is absent!    34  

-------------------------------------------------

 

Please help. Thank you so much.

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Re:RAID1 - Unconfigured Bad Hard Disk

2020-09-08, 2:40 AM

Hi Sir,

 

Could you please refer the KB - How to monitor RAID controller Cache Vault Power Module to check CVPM status.

And you can refer to the LSI Storage Authority Software User Guide section 19.10 Converting an Unconfigured Bad Drive to an Unconfigured Good Drive to convert the bad drive.

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Re:RAID1 - Unconfigured Bad Hard Disk

2020-09-08, 4:10 AM

Hi @Dannyhsueh ,

 

I checked the article below.

KB - How to monitor RAID controller Cache Vault Power Module

 

I tried the `Lenovo XClarity Provisioning Manager(LXPM) GUI` to navigate the `Battery Management` but it is missing. I can only see the `Enclosure Management` link.

 

Please advise.

 

Thank you.

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Re:RAID1 - Unconfigured Bad Hard Disk

2020-09-08, 5:52 AM

Hi Sir,

 

May I ask what is your RAID card model? 

If possible, you can try convert an Unconfigured Bad Drive to an Unconfigured Good Drive in the LXPM.

When the ThinkSystem logo appears, press F1 to open the LXPM GUI. Click UEFI Setup, Select System Settings. and then click Storage. Click the installed RAID card to open the RAID array configuration interface. Click Main Menu, and then select Drive Management

Click the drive you want to take action.

Select operation to make the drive unconfigured good.

Click Go to perform operation.

You can check if the drive change to unconfigured good after the operation has been performed successfully or not.

 

 

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Re:RAID1 - Unconfigured Bad Hard Disk

2020-09-08, 6:37 AM

Hi @Dannyhsueh ,

 

Yes, I also tried to change the state from UBAD to UGOOD on UEFI Setup. But unfortunately, I don't have an option to select the "Make Unconfigured Good".

 

 

 

 

Please help. Thank you sir.

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Re:RAID1 - Unconfigured Bad Hard Disk

2020-09-08, 11:23 AM

Hi @Dannyhsueh ,

 

Just want to add more info regarding the setup. I installed `storcli` to get more info and tried to change the UBAD to UGOOD disk.

 

root@LOCALSERVER:/opt/MegaRAID/storcli# ./storcli64 /c0 show

 

Generating detailed summary of the adapter, it may take a while to complete.

 

CLI Version = 007.1211.0000.0000 Nov 07, 2019

Operating system = Linux 4.15.0-117-generic

Controller = 0

Status = Success

Description = None

 

Product Name = RAID 530-8i

Serial Number = SPXXXXXXXX

SAS Address =  500605b00f512a40

PCI Address = 00:ae:00:00

System Time = 09/08/2020 11:00:14

Mfg. Date = 09/18/19

Controller Time = 09/08/2020 11:00:13

FW Package Build = 51.10.0-2837

BIOS Version = 7.10.03.0_0x070A0400

FW Version = 5.100.01-2723

Driver Name = megaraid_sas

Driver Version = 07.703.05.00-rc1

Vendor Id = 0x1000

Device Id = 0x17

SubVendor Id = 0x1D49

SubDevice Id = 0x500

Host Interface = PCI-E

Device Interface = SAS-12G

Bus Number = 174

Device Number = 0

Function Number = 0

Drive Groups = 1

 

 

TOPOLOGY :

========

---------------------------------------------------------------------------

DG Arr Row EID:Slot DID Type  State BT     Size PDC  PI SED DS3  FSpace TR

---------------------------------------------------------------------------

0 -   -   -        -   RAID0 Optl  N  1.089 TB dsbl N  N   dflt N      N

0 0   -   -        -   RAID0 Optl  N  1.089 TB dsbl N  N   dflt N      N

0 0   0   69:0     1   DRIVE Onln  N  1.089 TB dsbl N  N   dflt -      N

---------------------------------------------------------------------------

 

 

Virtual Drives = 1

 

VD LIST :

=======

----------------------------------------------------------------

DG/VD TYPE  State Access Consist Cache Cac sCC     Size Name

----------------------------------------------------------------

0/0   RAID0 Optl  RW     Yes     NRWTD -   ON  1.089 TB Volume1

----------------------------------------------------------------

 

 

Physical Drives = 2

 

PD LIST :

=======

-----------------------------------------------------------------------------

EID:Slt DID State  DG     Size Intf Med SED PI SeSz Model            Sp Type

-----------------------------------------------------------------------------

69:0      1 Onln    0 1.089 TB SAS  HDD N   N  512B ST1200MM0009     U  -

69:1      2 UBUnsp  -     0 KB SAS  HDD N   N  512B ST1200MM0009     U  -

-----------------------------------------------------------------------------

 

 

Enclosures = 1

 

Enclosure LIST :

==============

------------------------------------------------------------------------

EID State Slots PD PS Fans TSs Alms SIM Port# ProdID     VendorSpecific

------------------------------------------------------------------------

69 OK        8  2  0    0   0    0   0 -     virtualSES

------------------------------------------------------------------------

 

 

 

This is the error when trying to change the UBAD to UGOOD disk

 

root@LOCALSERVER:/opt/MegaRAID/storcli# ./storcli64 /c0 /e69 /s1 set good

CLI Version = 007.1211.0000.0000 Nov 07, 2019

Operating system = Linux 4.15.0-117-generic

Controller = 0

Status = Failure

Description = Set Drive Good Failed.

 

Detailed Status :

===============

 

------------------------------------------------

Drive      Status  ErrCd ErrMsg

------------------------------------------------

/c0/e69/s1 Failure   255 Operation not allowed.

------------------------------------------------

 

I badly need your help :(

 

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  • Message 7 of 13

Re:RAID1 - Unconfigured Bad Hard Disk

2020-09-09, 3:33 AM

Hi Sir,

 

Thanks for your detail information. 

According to the storcli information, the Ubad HDD size cannot be detected in the PD LIST section. I recommend to replace a new hard disk for the bad disk. 

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  • Message 8 of 13

Re:RAID1 - Unconfigured Bad Hard Disk

2020-09-09, 3:44 AM

Hi @Dannyhsueh ,

 

But this is a brand new Hard Disk, actually the whole machine. Do you have any idea what may cause the bad disk? Is there a warranty for a brand new bad disk?

 

Thank you.

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  • Message 9 of 13

Re:RAID1 - Unconfigured Bad Hard Disk

2020-09-09, 5:47 AM

Hi Sir,

 

So the brand new system was created RAID1 array successfully and both hard disks are reconfigured good status? As you mentioned, for some reason the 2nd disk turned to UBAD(unconfigured bad) status. May I ask what reason to cause the disk turned to UBAD? 

How many hard disks were installed in the system? Did you try to reinstall the hard disk to another slot or replace other disk for test?  

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  • Message 10 of 13

Re:RAID1 - Unconfigured Bad Hard Disk

2020-09-11, 9:18 AM

Hi @Dannyhsueh ,

 

Yes, I have successfully installed RAID1 setup for the disk 1 and 2. The next day I turn on the server, the disk 2 shows yellow light and the state is UBAD(unsupported). I'm not sure what happened there or what might caused the UBAD(unsupported) state for disk 2. I only have 2 disks for my server. I also tried to insert the disk 2 to another slot but still the issue occurred on disk 2.

 

Please advise.

 

Thanks and regards!

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