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1 Posts

10-13-2020

AU

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SR530 x 2 both losing power intermittently

2020-10-13, 0:45 AM

Both our SR530's  serving as ESX hosts have been losing connection, showing the pink dump screens:

 

 

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398 Posts

03-07-2017

TW

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Re:SR530 x 2 both losing power intermittently

2020-10-13, 1:41 AM

Hi ServerStuff

Please refer to  https://kb.vmware.com/s/article/2071752. Exception 14 occurs when there are hardware or software issues on the host.

 

It is recommended to perform the following actions for problem diagnosis:

 

  1. You must extract the log file that led to the Purple Diagnostic Screen (PSOD) crash and examine for potential cause. For more information on extracting the log file, see Extracting the log file after an ESX or ESXi host fails with a purple screen error (1006796).
     
  2. Examine the extracted log file for any anomalous events immediately before the purple diagnostic screen such as logged hardware failures, memory or CPU errors, and also look for warnings or errors from other software modules. For more information, see Interpreting an ESX/ESXi host purple diagnostic screen (1004250)
     
  3. If you suspect a hardware fault, subject the host to rigorous memory and CPU testing. On hosts with multiple CPUs, arrange to run several tests at the same time. The usual troubleshooting techniques for hardware can be used, such as switching memory modules and CPUs between sockets.
     
  4. If you cannot perform the above steps because the host fails to power up or boot, submit a support request to your hardware vendor. If its not a hardware issue, then to resolve the issue, collect diagnostic information from the ESXi host and submit a support request. For more information, see Collecting Diagnostic Information for VMware Products (1008524) and How to Submit a Support Request.

 

Please feel free to leave your comment, thank you for support Lenovo
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64 Posts

04-12-2018

CN

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Re:SR530 x 2 both losing power intermittently

2020-10-20, 7:38 AM

Hi Sir:

Suspect the PSOD is related with intel i40e driver. 

please check if the following article can help . 

https://kb.vmware.com/s/article/2150987Intel i40e driver leading to PSOD containing "i40e_lan_xmit_frame" (2150987)

 

Try to update intel i40e driver to the latest.

 https://datacentersupport.lenovo.com/us/en/products/servers/thinksystem/sr530/7x08/downloads/driver-list/

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398 Posts

03-07-2017

TW

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  • Posts: 398
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Re:SR530 x 2 both losing power intermittently

2020-11-03, 3:11 AM

Hi ServerStuff

 

Is everything going well? If you have any further information, please let us know so that we can help diagnose the problem.

Please feel free to leave your comment, thank you for support Lenovo
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